Senior CX Analytics Leader: Insights & Strategy

T-MOBILE USA, Inc.; Factoria (WA); On-site; USD 116,000 - 209,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Sr Business Analysis Manager within CX Strategic Insights & Decision Analytics to lead analysis on high-stakes questions, including churn and experience optimization.

You will partner with Care, Product, Marketing, Finance and Network to deliver insights that influence leadership decisions and improve customer outcomes. The role requires 7-10 years in analytics, strong SQL, data visualization tools, and the ability to translate complex findings into clear

Qualifications

• Bachelor's degree plus 7 years of related work experience, OR Advanced degree plus 5 years of related experience.
• 7-10 years of analytics experience solving ambiguous, high-stakes business problems using quantitative approaches.
• Advanced SQL - querying and analyzing complex, large-scale datasets.
• Data visualization / BI tool proficiency (Tableau, Power BI).
• Advanced analytics, including experimentation design/A/B testing, competitive analysis, and quantitative research.
• Demonstrated ability to synthesize complex analytical findings for senior/executive audiences and drive alignment on recommendations.

Responsibilities

• Lead end-to-end analysis on Care's most complex, ambiguous business questions - from framing the problem through delivering a recommendation
• Apply advanced analytical, statistical, and experimentation techniques to identify what drives outcomes, size opportunities, and prioritize resources
• Build scalable data and reporting solutions, including dashboards and self-service tools, supporting enterprise objectives
• Create and deliver executive-level presentations that turn complex findings into clear, actionable recommendations
• Partner with senior leaders and cross-functional teams as a trusted advisor, driving alignment and action on key recommendations
• Other duties and projects as assigned by business management

Skills

Advanced Analytics

Business Acumen

Data Analysis

Data Storytelling

Data Visualization

Executive Presence

SQL Database Queries

Stakeholder Management

Strategic Thinking

Education

Bachelor's degree + 7 years experience

Advanced degree + 5 years experience

Tools

Tableau

Power BI

Job description

T-Mobile USA, Inc. is seeking a Sr Business Analysis Manager within CX Strategic Insights & Decision Analytics to lead analysis on high-stakes questions, including churn and experience optimization.

You will partner with Care, Product, Marketing, Finance and Network to deliver insights that influence leadership decisions and improve customer outcomes. The role requires 7-10 years in analytics, strong SQL, data visualization tools, and the ability to translate complex findings into clear