Senior Analytics Manager: CX Insights & Strategy

T-MOBILE USA, Inc.; Overland Park (KS); On-site; USD 97,000 - 174,000; Full time

Benefits offered by this job

Medical insurance and benefits

401(k) and stock grants

Stock purchase plan

Job summary

T-Mobile USA, Inc. seeks a Sr. Business Analysis Manager to lead analytics on high-stakes questions, including HSI experience and churn. You will partner across Care, Product, Marketing, Finance and Network to deliver insights and recommendations that move key business outcomes.

Success is measured by the quality of insights and the impact of recommendations on customer experiences and business actions. This role reports to the CX Strategic Insights & Decision Analytics team.

Qualifications

• Bachelor's degree plus 7 years of related work experience, OR Advanced degree plus 5 years of related experience
• 7-10 years of analytics experience solving ambiguous, high-stakes business problems
• Advanced SQL - querying and analyzing complex, large-scale datasets
• Data visualization / BI tool proficiency (Tableau, Power BI)
• Advanced analytics, including experimentation design/A/B testing, competitive analysis, and quantitative research
• Demonstrated ability to synthesize complex analytical findings for senior audiences and drive alignment on recommendations
• Data storytelling - translating quantitative findings into clear, decision-ready narratives
• Stakeholder management - partnering with senior leaders and cross-functional teams as a trusted advisor

Responsibilities

• Lead end-to-end analysis on Care's most complex, ambiguous business questions - from framing the problem through delivering a recommendation
• Apply advanced analytical, statistical, and experimentation techniques to identify what drives outcomes, size opportunities, and prioritize resources
• Build scalable data and reporting solutions, including dashboards and self-service tools, supporting enterprise objectives
• Create and deliver executive-level presentations that turn complex findings into clear, actionable recommendations
• Partner with senior leaders and cross-functional teams as a trusted advisor, driving alignment and action on key recommendations
• Other duties and projects as assigned by business management

Skills

Advanced SQL

Data Visualization

SQL Database Queries

Stakeholder Management

Executive Presence

Education

Bachelor's degree or Advanced degree

Tools

Tableau

Power BI

Job description

T-Mobile USA, Inc. seeks a Sr. Business Analysis Manager to lead analytics on high-stakes questions, including HSI experience and churn. You will partner across Care, Product, Marketing, Finance and Network to deliver insights and recommendations that move key business outcomes.

Success is measured by the quality of insights and the impact of recommendations on customer experiences and business actions. This role reports to the CX Strategic Insights & Decision Analytics team.