Senior CX Strategy & Decision Analytics Lead

T-Mobile; Factoria (WA); On-site; USD 97,000 - 174,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile's CX Strategic Insights & Decision Analytics team seeks a Sr Business Analysis Manager to lead high-stakes analytics across Care, Product, Marketing, Finance and Network. You’ll translate complex data into decisive actions and present recommendations to executives, shaping customer experiences and business outcomes.

You will guide end-to-end analyses, build scalable dashboards, and mentor teams while partnering with senior leaders to drive alignment and impact.

Qualifications

• ,
• Bachelor's degree plus 7 years of related work experience or advanced degree plus 5 years of related experience
• 7–10 years of analytics experience solving ambiguous, high-stakes business problems using quantitative approaches
• Advanced SQL — querying and analyzing complex, large-scale datasets
• Data visualization / BI tool proficiency (Tableau, Power BI)
• Advanced analytics including experimentation design/A/B testing, competitive analysis, and quantitative research
• Ability to synthesize complex analytical findings for senior audiences and drive alignment on recommendations
• Data storytelling — translating quantitative findings into clear narratives
• Stakeholder management — partnering with senior leaders and cross-functional teams as a trusted advisor

Responsibilities

• Lead end-to-end analysis on Care's most complex, ambiguous business questions — from framing the problem through delivering a recommendation
• Apply advanced analytical, statistical, and experimentation techniques to identify what drives outcomes, size opportunities, and prioritize resources
• Build scalable data and reporting solutions, including dashboards and self-service tools, supporting enterprise objectives
• Create and deliver executive-level presentations that turn complex findings into clear, actionable recommendations
• Partner with senior leaders and cross-functional teams as a trusted advisor, driving alignment and action on key recommendations
• Other duties and projects as assigned by business management

Skills

Advanced SQL

Data visualization

Tableau

Power BI

Data analysis

Experimentation design

Data storytelling

Stakeholder management

Executive presence

Python

R

Go

Education

Bachelor's degree in a quantitative field

Advanced degree in data sciences or related field

Tools

Tableau

Power BI

Job description

T-Mobile's CX Strategic Insights & Decision Analytics team seeks a Sr Business Analysis Manager to lead high-stakes analytics across Care, Product, Marketing, Finance and Network. You’ll translate complex data into decisive actions and present recommendations to executives, shaping customer experiences and business outcomes.

You will guide end-to-end analyses, build scalable dashboards, and mentor teams while partnering with senior leaders to drive alignment and impact.