Senior Change Management & Ops Communications Lead

CVS Health Corporation; United States; Remote; USD 83,000 - 183,000; Full time

Benefits offered by this job

Health insurance

Vision benefits

Dental benefits

Paid time off

401K match

Job summary

Oak Street Health is seeking a Senior Change Management & Operational Communications Manager to centralize and advance our change management operating model across PMO-led initiatives. You will align governance, standardize field-facing communications, and lead structured training efforts for cross-functional teams.

You will craft strategic, audience-specific messaging and high-impact learning assets, collaborate with senior leaders, and define metrics to measure adoption and sustainment in a

Qualifications

• Operational proficiency in healthcare workflows and organizational goals.
• Strong writing and editing skills to distill complex processes.
• Experience creating training materials and e-learning assets.
• Proven ability to manage cross-functional initiatives with senior leaders.
• Familiarity with change management methodologies in fast-paced environments.
• 6+ years of progressive project management in healthcare.

Responsibilities

• Govern change management operating model alignment and governance.
• Develop unified communications and training materials for frontline teams.
• Define and analyze implementation metrics and sustainment planning.

Skills

Change Management

Strategic Communication

Technical Writing

Instructional Design

Project Management

Stakeholder Collaboration

Healthcare Experience

Epic Systems

Tools

Epic Systems

MS Office

PMO Tools

Job description

Oak Street Health is seeking a Senior Change Management & Operational Communications Manager to centralize and advance our change management operating model across PMO-led initiatives. You will align governance, standardize field-facing communications, and lead structured training efforts for cross-functional teams.

You will craft strategic, audience-specific messaging and high-impact learning assets, collaborate with senior leaders, and define metrics to measure adoption and sustainment in a