Senior Change Management Leader – Outsourced Services

EisnerAmper; Fort Myers (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

EisnerAmper is seeking a Manager of Change Management within our Outsourced Services practice. This role will lead the people and adoption strategy for complex operational and client-focused initiatives, ranging from targeted process improvements to large-scale transformation programs.

Many initiatives combine technology implementation, process redesign, data, service delivery, and operating-model change. The Manager will embed change management into the full transformation lifecycle, translate

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or related field.
• 6+ years leading change management, technology-enabled transformation, process or operating-model change, or related advisory services.
• 5+ years leading teams and owning change outcomes across complex, multi-workstream projects, programs, or client engagements.

Responsibilities

• Lead change management workstreams for complex outsourced services engagements and transformations.
• Develop and execute integrated change strategies covering engagement, leadership alignment, communications, readiness, training, adoption, and benefits realization.
• Advise senior leaders on organizational, operational, role, capability, and workforce impacts of transformation decisions and required actions.
• Conduct change impact, stakeholder, readiness, and adoption-risk assessments to identify affected groups and interventions.
• Embed change management activities into project charters, roadmaps, governance, and plans from the outset.
• Build stakeholder strategies across executive sponsors, decision owners, service-line leaders, managers, employees, clients, and other groups.
• Translate future-state processes, technology, roles, and ways of working into communications, leader toolkits, learning experiences, and job aids.
• Define measurable readiness, engagement, proficiency, behavior, adoption, and sustainability outcomes with transparent reporting to leadership.
• Identify resistance, leadership gaps, competing priorities, and adoption risks early and coordinate mitigation actions.
• Guide clients and internal teams through transitions to new processes, technologies, data practices, service delivery models, and operating structures.
• Establish quality standards and oversee change deliverables to ensure alignment with transformation outcomes.
• Lead multiple change engagements and workstreams, managing scope, timelines, resources, risks, and delivery quality.
• Build trusted relationships to support solution development, proposals, and growth of change engagements.
• Develop repeatable change methodologies, tools, templates, and governance standards.

Skills

Change management

Leadership

Transformation

Stakeholder engagement

Communication

Education

Bachelor's degree in Business, Finance, Accounting

Tools

PowerPoint

Excel

SharePoint

Teams

Word

AI-enabled tools

Job description

EisnerAmper is seeking a Manager of Change Management within our Outsourced Services practice. This role will lead the people and adoption strategy for complex operational and client-focused initiatives, ranging from targeted process improvements to large-scale transformation programs.

Many initiatives combine technology implementation, process redesign, data, service delivery, and operating-model change. The Manager will embed change management into the full transformation lifecycle, translate