Senior Change Management Lead - Outsourced Services

EisnerAmper; New York (NY); On-site; USD 125,000 - 165,000; Full time

Job summary

EisnerAmper seeks a Manager of Change Management within our Outsourced Services practice in New York. The role leads adoption initiatives for complex transformations, embedding change into the lifecycle from planning to outcomes.

You will advise senior leaders and coordinate multi-workstream efforts across technology, processes, and organizational design. Responsibilities include developing integrated change strategies, engaging stakeholders, and measuring adoption and sustainability.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, or a related field required.
• Minimum 6 years of experience leading change management, technology-enabled transformation, process or operating-model change, management consulting, organizational transformation, or related advisory services.
• Minimum 5 years of experience leading teams and owning change outcomes across complex, multi-workstream projects, programs, or client engagements.

Responsibilities

• Lead change management workstreams supporting complex outsourced services engagements, business transformations, process improvements, technology implementations, and operating model changes.
• Develop and execute integrated change strategies that connect stakeholder engagement, leadership alignment, communications, organizational readiness, training, adoption, reinforcement, and benefits realization.
• Advise senior leaders on the organizational, operational, role, capability, and workforce impacts of transformation decisions and the leadership actions required to achieve adoption.
• Conduct change impact, stakeholder, readiness, and adoption-risk assessments to identify affected groups, behavioral changes, dependencies, barriers, and required interventions.
• Embed change management activities, milestones, resources, risks, and measures into project charters, roadmaps, governance, implementation plans, and decision forums from the outset.
• Build stakeholder strategies across executive sponsors, decision owners, service-line leaders, managers, employees, clients, and other impacted groups, with clear accountability for engagement and adoption.
• Translate future-state processes, technology, roles, and ways of working into practical communications, leader toolkits, learning experiences, job aids, and performance support.
• Define measurable readiness, engagement, proficiency, behavior, adoption, and sustainability outcomes and provide transparent reporting to project and executive leadership.
• Identify resistance, leadership gaps, competing priorities, and adoption risks early and partner with decision owners to implement mitigation, reinforcement, and accountability actions.
• Guide clients and internal teams through transitions to new processes, technologies, data practices, service delivery models, organizational structures, roles, and ways of working.

Skills

Change management

Leadership

Stakeholder engagement

Communication

Project management

Agile

Microsoft Office Suite

Education

Bachelor's degree in Business, Finance, Accounting, or related field

Master's degree preferred

Tools

PowerPoint

Excel

Word

Teams

SharePoint

Job description

EisnerAmper seeks a Manager of Change Management within our Outsourced Services practice in New York. The role leads adoption initiatives for complex transformations, embedding change into the lifecycle from planning to outcomes.

You will advise senior leaders and coordinate multi-workstream efforts across technology, processes, and organizational design. Responsibilities include developing integrated change strategies, engaging stakeholders, and measuring adoption and sustainability.