Senior Change & Experience Manager — AI-Driven Transformation

Accenture PLC; Scottsdale (AZ); On-site; USD 90,000 - 270,000; Full time

Job summary

Accenture PLC in the United States seeks a Manager/Senior Manager in Change & Experience to lead future-state change processes and AI integration design for clients, embedding AI into deliverables and ways of working. You'll drive adoption planning, activation, and ongoing governance across multi-disciplinary teams while advancing responsible AI practices.

The role emphasizes leadership of workshops, stakeholder alignment, and measurable outcomes, with travel up to 80% depending on client

Qualifications

• Minimum 5 years of experience in change management, organizational transformation, experience design, or management consulting with a focus on change and adoption
• Minimum 1 year of experience designing future-state change processes with AI — including activation approaches, adoption planning, and intelligent automation
• Minimum 1 year of deep expertise scoping and delivering project work in at least one change domain (e.g., Organizational Change Management, Experience Design, AI Adoption, Behavioral Activation, Service Transition, or Culture Transformation)
• Minimum of 1 year of experience in the Consumer Goods & Services, Retail or Travel industry

Responsibilities

• Lead future-state change process specification, AI integration design, organizational activation planning, and adoption strategy for assigned industry or functional transformation programs
• Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior business and C-suite leadership; manage day-to-day client relationships, transition cutovers, and issue resolution
• Drive benchmarking analyses and change-impact assessments grounded in deep knowledge of how organizational change lands
• Facilitate design thinking sessions and co-creation workshops with cross-functional client teams to reimagine how work gets done
• Connect change operating model design to future-state processes — building change as a continuous, AI-enabled system
• Assess adoption readiness and transformation intelligence maturity within Change & Experience engagements — diagnosing where platform and AI investments fail to translate into new behaviors or business value
• Embed Agent-Experience (AX) Design principles into change process specifications — defining how AI agent experiences should be shaped within each activation step
• Infuse Responsible AI into change transformation vision and roadmap; identify people, processes, and technologies to develop and operationalize AI solutions
• Provide continuous insight into where change is taking hold and where to act — using Reinvention Navigator Suite to give leaders real-time visibility into adoption, performance, and risk
• Help clients build the capability to sustain change — transferring leadership routines and reinforcement mechanisms
• Build and maintain documented change redesign methods and playbook contributions
• Contribute to business development by qualifying opportunities and co-authoring proposals; help design and activate change programs enabled by digital tools and AI-powered platforms
• Coach junior practitioners on change process redesign methods, AI design principles, and adoption approaches
• Travel varies by client and can be up to 80%

Skills

Change management

Organizational transformation

Experience design

Management consulting

AI adoption

Stakeholder management

Facilitation

Job description

Accenture PLC in the United States seeks a Manager/Senior Manager in Change & Experience to lead future-state change processes and AI integration design for clients, embedding AI into deliverables and ways of working. You'll drive adoption planning, activation, and ongoing governance across multi-disciplinary teams while advancing responsible AI practices.

The role emphasizes leadership of workshops, stakeholder alignment, and measurable outcomes, with travel up to 80% depending on client