Senior CBA Strategy & Governance Lead (Hybrid)

Ahold Delhaize USA; Hyattsville (MD); Hybrid; USD 109,000 - 188,000; Full time

Job summary

Ahold Delhaize USA, a division of a global food retailer, seeks a Manager II in CBA Implementation Strategy & Governance to translate negotiated contracts into scalable business processes and system requirements. You will serve as a senior liaison across Labor Relations, HRIS, Payroll, Finance, Legal, Technology and Compliance to align contracts with our platforms and governance standards.

The role focuses on driving compliant, scalable processes, identifying risks and implementing controls

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education and related work experience.
• 7+ years of experience in benefits administration, labor relations support, HR operations, payroll, compliance, business consulting, enterprise business process management, or collectively bargained environments.
• Master's degree in Human Resources, Business Administration, or related field.

Responsibilities

• Lead the end-to-end lifecycle of collectively bargained agreements by translating negotiated contract terms into executable business processes, system requirements, and implementation plans.
• Provide strategic consultation to Labor Relations, HRIS, Payroll, Finance, Legal, Technology, and Compliance teams to identify contract gaps, operational risks, and downstream impacts.
• Serve as the principal liaison across business stakeholders, operational teams, system specialists, and union vendors to drive alignment and issue resolution.
• Support governance, compliance, and audit activities including vendor controls, SOC reporting, attestation reviews, user security reviews, and disaster recovery requirements.
• Design and standardize business processes, procedures, controls, and documentation to ensure CBA's are administered consistently and accurately.
• Partner with HRIS, Payroll, and Technology teams to support system configuration, integration, reporting, testing, and implementation readiness.
• Monitor implementation outcomes, recurring issues, audit findings, and process performance to recommend improvements that reduce risk and improve operational effectiveness.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Skills

Stakeholder collaboration

Contract interpretation

Governance design

Risk assessment

Process improvement

Communication skills

Education

Bachelor's degree in HR/Business

Master's degree in HR/Business

Tools

SAP SuccessFactors Employee Central

SAP Employee Central Payroll

Kronos / UKG

Custom Benefits Administration / Union Vendor Platforms

Job description

Ahold Delhaize USA, a division of a global food retailer, seeks a Manager II in CBA Implementation Strategy & Governance to translate negotiated contracts into scalable business processes and system requirements. You will serve as a senior liaison across Labor Relations, HRIS, Payroll, Finance, Legal, Technology and Compliance to align contracts with our platforms and governance standards.

The role focuses on driving compliant, scalable processes, identifying risks and implementing controls