CBA Implementation Strategy & Governance Lead

Ahold Delhaize USA

Carlisle (Cumberland County)

Hybrid

USD 109,000 - 188,000

Full time

31 hours ago

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Job summary

Ahold Delhaize USA is seeking a Manager II CBA Implementation Strategy & Governance to translate negotiated contract terms into scalable, compliant business processes and system configurations. The role serves as a senior liaison among Labor Relations, HR, Payroll, Finance, Legal, and technology teams to align contract requirements with operational capabilities.

You will lead governance, risk assessment, and implementation readiness, helping ensure accurate administration of CBAs across

Qualifications

Bachelor's degree in Human Resources, Business Administration, or related field or equivalent combination of education and related work experience.
7+ years of experience in benefits administration, labor relations support, HR operations, payroll, compliance, business consulting, enterprise business process management, or collectively bargained environments.
Ability to assess complex business challenges, interpret collectively bargained agreements, and develop scalable operational and governance solutions aligned to enterprise objectives.
Ability to effectively collaborate across Labor Relations, HR, Payroll, Finance, Technology, Compliance, operational teams, and external vendors within a highly matrixed environment.
Ability to interpret complex contract language, company policies, audit requirements, and compliance standards to support operational execution and risk mitigation.

Responsibilities

Lead the end-to-end lifecycle of collectively bargained agreements by translating negotiated contract terms into executable business processes, system requirements, and implementation plans.
Provide strategic consultation to Labor Relations, HRIS, Payroll, Finance, Legal, Technology, and Compliance teams to identify contract gaps, operational risks, and downstream impacts.
Serve as the principal liaison across business stakeholders, operational teams, system specialists, and union vendors to drive alignment and issue resolution.
Support governance, compliance, and audit activities including vendor controls, SOC reporting, attestation reviews, user security reviews, and disaster recovery requirements.
Design and standardize business processes, procedures, controls, and documentation to ensure CBA's are administered consistently and accurately.
Partner with HRIS, Payroll, and Technology teams to support system configuration, integration, reporting, testing, and implementation readiness.
Monitor implementation outcomes, recurring issues, audit findings, and process performance to recommend improvements that reduce risk and improve operational effectiveness.