Manager CBA Implementation Strategy & Governance

Adusa; Carlisle (Cumberland County); Hybrid; USD 109,000 - 163,000; Full time

Job summary

Ahold Delhaize USA is seeking a Manager II CBA Implementation Strategy & Governance to translate collectively bargained benefit agreements into compliant, scalable business processes across the organization. You will liaise with Labor Relations, HRIS, Payroll, Finance, Legal, Technology and Compliance to identify gaps and ensure governance standards.

The role supports governance, audit activities, and system configuration readiness while driving continuous improvement across core locations

Qualifications

• Bachelor's degree in HR, Business Administration, or related field (or equivalent)
• 7+ years in benefits administration, labor relations support, HR operations, payroll, or compliance
• Ability to translate CBAs into scalable processes and governance
• Experience collaborating across HR, Finance, Payroll, Legal, Technology, Compliance
• Ability to interpret complex contracts and policy language
• Master's degree in HR/Business Administration (preferred)
• 7+ years in labor relations support or collectively bargained environments

Responsibilities

• Lead end-to-end lifecycle of CBAs translating terms into executable processes and implementation plans
• Provide strategic consultation to Labor Relations, HRIS, Payroll, Finance, Legal, Technology, and Compliance
• Serve as liaison across stakeholders to drive alignment and issue resolution
• Support governance, compliance, audit activities including vendor controls and SOC reporting
• Design and standardize processes, controls, and documentation for consistent CBAs administration
• Collaborate with HRIS, Payroll, and Technology on system configuration, integration, and reporting
• Monitor outcomes and risks to recommend improvements for efficiency

Skills

Strategic consultation

Governance

Stakeholder management

Written and verbal communication

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in HR/Business Administration or related field

Master's degree in HR/Business Administration or related field

Tools

SAP SuccessFactors Employee Central

SAP Employee Central Payroll (ECP)

Kronos / UKG Workforce Management

Custom Benefits Administration / Union Vendor Platforms

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

The Manager II CBA Implementation Strategy & Governance exists to ensure collectively bargained benefit agreements are translated into compliant, scalable, and executable business processes across the organization. This role serves as a senior liaison between Labor Relations, Finance, HR, Payroll, Technology, Compliance, and union vendors to align negotiated contract requirements with system capabilities, operational processes, and company policies. The position provides strategic consultation throughout the contract lifecycle, identifying risks, gaps, and downstream impacts before they affect associates, operations, or compliance. By establishing governance standards, vendor oversight practices, and implementation controls, this role helps ensure obligations outlined in the supported CBA's are administered accurately, consistently, and sustainably across all supported companies.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC , Chicago, IL, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD and Mauldin, SC.

Responsibilities

• Lead the end-to-end lifecycle of collectively bargained agreements by translating negotiated contract terms into executable business processes, system requirements, and implementation plans.
• Provide strategic consultation to Labor Relations, HRIS, Payroll, Finance, Legal, Technology, and Compliance teams to identify contract gaps, operational risks, and downstream impacts.
• Serve as the principal liaison across business stakeholders, operational teams, system specialists, and union vendors to drive alignment and issue resolution.
• Support governance, compliance, and audit activities including vendor controls, SOC reporting, attestation reviews, user security reviews, and disaster recovery requirements.
• Design and standardize business processes, procedures, controls, and documentation to ensure CBA's are administered consistently and accurately.
• Partner with HRIS, Payroll, and Technology teams to support system configuration, integration, reporting, testing, and implementation readiness.
• Monitor implementation outcomes, recurring issues, audit findings, and process performance to recommend improvements that reduce risk and improve operational effectiveness.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education and related work experience.
• 7+ years of experience in benefits administration, labor relations support, HR operations, payroll, compliance, business consulting, enterprise business process management, or collectively bargained environments.
• Ability to assess complex business challenges, interpret collectively bargained agreements, and develop scalable operational and governance solutions aligned to enterprise objectives
• Ability to effectively collaborate across Labor Relations, HR, Payroll, Finance, Technology, Compliance, operational teams, and external vendors within a highly matrixed environment.
• Ability to interpret complex contract language, company policies, audit requirements, and compliance standards to support operational execution and risk mitigation.
• Ability to analyze operational impacts, process gaps, system dependencies, audit findings, and implementation risks to develop effective business solutions and recommendations.
• Strong written and verbal communication skills with the ability to influence decision-making, facilitate alignment, and communicate complex business and technical concepts across all organizational levels.
• Ability to identify opportunities to improve business processes, governance frameworks, operational efficiency, and service delivery through standardization and continuous improvement initiatives.
• Understanding of HR, Payroll, Benefits, and enterprise system processes including system configuration impacts, integrations, reporting, testing, and operational controls.
• Ability to support vendor governance, compliance reviews, audit activities, security controls, and operational risk management processes.
• Experience in the following systems or similar: SAP SuccessFactors Employee Central, SAP Employee Central Payroll (ECP), Custom Benefits Administration / Union Vendor Platforms, and/or Kronos / UKG Workforce Management
• Master's degree in Human Resources, Business Administration, or related field
• 7+ years of experience in labor relations support or collectively bargained environments

Core/ Premium

ME/NC/PA/SC Salary Range: $108,880 - $163,320

IL/MA/MD/NY Salary Range: $125,200 - $187,800