Senior Casino Host - Guest Experience & Events

Ballys Chicago Operating Co LLC; Chicago (IL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

$7 Daily Garage Parking

Job summary

Bally's Chicago Operating Co LLC is hiring for a full-time, on-site position in Chicago, IL. The role focuses on promoting a guest-centric culture, managing relationships with patrons, and supporting self-exclusion and regulatory procedures.

The ideal candidate has strong communication skills, knowledge of table games and slots, and experience with Microsoft Office and casino computer systems. Weekend availability is required.

Qualifications

• Must be able to work weekends, weeknights, and holidays.
• Must have a working knowledge of table games and slot machines.
• Excellent written and verbal communications skills are required.
• High-level public relations and customer service skills are required.
• Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems.
• Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions as well as all Illinois Gaming Board regulations.
• Must be 21 years of age or older.

Responsibilities

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long‑lasting guest relations
• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self‑Exclusion Program
• Attract, develop, and retain new player patronage through personalized service
• Assist in the development of programs to increase player worth while staying with established comping guidelines
• Greet and host customers, maintaining a high standard of courtesy, friendliness, and hospitable attitude
• Assist customers in following procedures to obtain complimentary privileges
• Assist in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels
• Arrange special events for quality customers, including, but not limited to, air and ground transportation, accommodations, and tickets to sporting events
• Observe all employees in their contact with guests and work with management to improve friendliness and courtesy
• Assist with phone solicitation
• Perform other duties as assigned

Skills

Public relations

Customer service

Microsoft Office

Casino systems

Table games knowledge

Guest relations

Education

High School or better

Job description

Bally's Chicago Operating Co LLC is hiring for a full-time, on-site position in Chicago, IL. The role focuses on promoting a guest-centric culture, managing relationships with patrons, and supporting self-exclusion and regulatory procedures.

The ideal candidate has strong communication skills, knowledge of table games and slots, and experience with Microsoft Office and casino computer systems. Weekend availability is required.