Slot Ops Supervisor: Guest Experience & Compliance

Bally's; Chicago (IL); In loco; USD 34.440 - 45.460; Tempo pieno

Vantaggi offerti da questo lavoro

Daily employee parking

Descrizione del lavoro

Bally's Chicago is seeking a dedicated slot operations professional to provide exceptional guest service. You will monitor on-floor activity, ensure compliance with gaming regulations, and address irregularities with swift, informed action.

Ideal candidates have 2–3 years in slot operations, be 21+, and able to obtain an Illinois gaming license. The role supports the Born to Entertain culture in a fast-paced casino environment.

Competenze

• Must be able to work weeknights, weekends, and holidays.
• Two to three years in slot operations or another casino leadership role.
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
• Must be 21 years of age or older.
• High School diploma or equivalent.

Mansioni

• Provide exceptional guest service while promoting Bally's Born to Entertain culture and building strong guest relationships.
• Monitor gaming floor activity, ensuring compliance with company policies, gaming regulations, and internal controls.
• Identify and address suspicious, irregular, or operational issues, taking appropriate action when necessary.
• Troubleshoot slot-related concerns and provide hands-on support to team members and guests.
• Assist with guest inquiries, departmental projects, regulatory matters, and team member development.
• Train, mentor, and evaluate staff through ongoing coaching, feedback, and corrective action when needed.
• Perform other duties as assigned.

Conoscenze

Slot operations

Guest service

Formazione

High School diploma or equivalent

Strumenti

Slot management systems

Microsoft Office Suite

Descrizione del lavoro

Bally's Chicago is seeking a dedicated slot operations professional to provide exceptional guest service. You will monitor on-floor activity, ensure compliance with gaming regulations, and address irregularities with swift, informed action.

Ideal candidates have 2–3 years in slot operations, be 21+, and able to obtain an Illinois gaming license. The role supports the Born to Entertain culture in a fast-paced casino environment.