Case Manager Ssvf

Center for Veterans Issues, Inc.; Town of Wausau (WI); On-site; USD 42,000 - 58,000; Full time

Job summary

Center for Veterans Issues, Inc. seeks a dedicated Case Manager to empower veterans and their families through comprehensive case management, housing guidance, and financial support to prevent homelessness and promote stability.

The role emphasizes creating coordinated care plans, linking clients with VA benefits, rental assistance, and community resources, while maintaining accurate HMIS records to support program outcomes and accountability.

Qualifications

• Experience in case management for homeless populations.
• Strong knowledge of housing stability and housing assistance programs.
• Ability to educate participants on rights, leases, and financial literacy.

Responsibilities

• Provide case management and supportive services to homeless veterans and their families; maintain accurate case files.
• Develop and monitor housing identification and stability plans and coordinated care plans.
• Coordinate referrals to VA benefits, shelters, employment services, healthcare, and legal aid.

Skills

Case management

Housing stability

Financial counseling

Documentation

HMIS experience

Community outreach

Referral networks

Education

Bachelor's degree in social work or related field

Tools

HMIS

Job description

JOB REQUIREMENTS: Job Purpose The Case Manager plays a vital role in empowering Veterans and their families to achieve stability and independence. Through comprehensive case management, financial guidance, and hands-on support, the Case Manager helps ensure that Veterans experiencing housing crises and homelessness are quickly and successfully rehoused. This role is at the heart of creating hope, security, and lasting positive change in the lives of those who have served.

Key Responsibilities

• Case Management & Client Support: Deliver case management & supportive services to homeless Veterans; maintain accurate case files
• Determine participant service needs
• Develop Housing Identification and Stability Plans
• Develop and monitor Single Coordinated Care Plans
• Execute participation agreements with participants
• Create discharge plans with referral options Housing Stability & Counseling Provide housing stability counseling, including awareness and referral to rental, rent subsidy, and housing assistance programs
• Educate participants on supportive services and client rights, including fair housing, landlord-tenant laws, lease terms, rent delinquency, home maintenance, and financial management Referrals & Service Linkages Make program referrals and establish linkages with appropriate agencies, including: VA services and programs Provide linkages to Local shelters, GPD, and safe havens County Veteran Service Officers to inquire about VA benefits Local Veteran Agencies & non-profit organizations Vocational and rehabilitation counseling Employment, training, and educational assistance Healthcare and childcare services Protective payee and legal services Transportation assistance Daily living, emergency, and direct financial assistance
• Financial Counseling & Assistance Provide financial counseling and assist participants in developing personal budgets Request temporary financial assistance after Area Manager/Director approval Documentation & Compliance Maintain accurate, timely file records of client assessments, contacts, progress, and HMIS entries
• Outreach Attend local CoC meetings and applicable CoC sub-committee meetings Represent the organization's SSVF Program at community events, networking opportunities, and public meetings Build partnerships with local organizations, both veteran and community-based Other duties as requested or assigned

Key Performance Indicators

• 100% of participants have updated Housing and Coordinated Care Plans within 30 days of intake
• 100% of case files and participant documentation are complete and accurate in HMIS
• 80% of participants meet housing stability goals within the planned timeframe
• 90% of participants are connected to at least oneresource within 30 days of intake
• 85% of participants develop and follow a personal budget plan
• 100% of client records updated within 48 hours of service delivery
• Zero compliance issues...

We are an EEOC/AA/ADA employer.