Senior Case Manager — Community Living & Crisis Support

ICL; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

ICL Bronx is seeking a Senior Case Manager to support consumers living in independent apartments within the community. You will help clients access medical, social, psychosocial, educational, financial and vocational services to promote independent living.

Responsibilities include counseling, developing and reviewing treatment plans, maintaining records, and coordinating with providers. Strong documentation and crisis intervention skills are essential for this role.

Qualifications

• Bachelor’s degree plus 1.5 years’ direct service experience with mental disabilities.
• Experience using IMA, Word, and Outlook.
• Ability to work independently and as part of a team.
• Strong communication and documentation skills.

Responsibilities

• Provide individual or group counseling to support independent living goals.
• Maintain up-to-date case records and treatment plans.
• Coordinate with service providers to obtain medical, social, and vocational services.
• Assist with crisis intervention and safety planning.
• Complete incident reports and participate in supervision and training.

Skills

Empathy

Active listening

Teamwork

Communication

Cultural sensitivity

Judgment/decision making

Education

Bachelor's degree in Human Services or related field

Tools

IMA

Microsoft Word

Outlook

Job description

ICL Bronx is seeking a Senior Case Manager to support consumers living in independent apartments within the community. You will help clients access medical, social, psychosocial, educational, financial and vocational services to promote independent living.

Responsibilities include counseling, developing and reviewing treatment plans, maintaining records, and coordinating with providers. Strong documentation and crisis intervention skills are essential for this role.