Community Case Manager: Counseling, Crisis Support & Advocacy

ICL; New York (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Wellness programs

Tuition assistance

Commuter benefits

Job summary

ICL in Brooklyn, NY is seeking a compassionate human services professional to provide direct services to individuals with mental health needs, including counseling, case management, crisis intervention, and service coordination in home and community settings.

You will conduct home visits, assess needs, develop individualized service plans, maintain records, and advocate for clients with healthcare and social services, coordinating with care managers and external providers.

Qualifications

• Education: One of the following: Bachelor’s degree in a human services field; Associate’s degree in a human services field and two years of full‑time direct service experience; High school diploma/GED and four years of full‑time human services experience.
• Experience: Direct services to individuals with mental health needs, including counseling, case management, crisis intervention, and service coordination.
• Certifications/Licenses: No specific license required; must be able to travel within the community; a valid driver’s license may be preferred depending on assignment.
• Work Eligibility: Must be authorized to work in the U.S.

Responsibilities

• Conduct home visits to provide supportive counseling and independent living assistance.
• Help consumers modify behaviors, build insight, and develop coping skills.
• Assess needs, gather medical/psychosocial information, and develop individualized service plans.
• Maintain accurate case records, documentation, assessments, and quarterly reviews.
• Provide 1:1 and group counseling using cognitive‑behavioral and skills‑training techniques.
• Coordinate services with care managers, ICL staff, and external providers.
• Assist consumers in accessing community resources, benefits, and vocational opportunities.
• Perform crisis assessment and intervention; refer to appropriate services.
• Accompany consumers to medical, social service, and government appointments.
• Report incidents and complete incident documentation per policy.
• Conduct safety and cleanliness inspections of consumer residences.
• Plan and facilitate recreational or social activities.
• Participate in meetings, supervision, and required training.
• Advocate for consumer needs within ICL and with external providers.

Skills

Direct service delivery

Counseling

Crisis intervention

Case management

Advocacy

Education

Bachelor's degree in human services

Associate’s degree in human services + 2 yrs experience

High school diploma / GED + 4 yrs direct service

Job description

ICL in Brooklyn, NY is seeking a compassionate human services professional to provide direct services to individuals with mental health needs, including counseling, case management, crisis intervention, and service coordination in home and community settings.

You will conduct home visits, assess needs, develop individualized service plans, maintain records, and advocate for clients with healthcare and social services, coordinating with care managers and external providers.