Senior Case Consultant- Investigator

Rutter Mills LLP; Hampton (VA); Presencial; USD 60.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Health insurance

401(k) after 1 year

Professional development assistance

Descripción de la vacante

Rutter Mills LLP in Hampton, VA is seeking an experienced Investigator to join our Front End Department. This on-site role emphasizes dependable, client-focused fieldwork, evidence gathering, and case management to support current and potential clients.

The position works Monday–Friday 8:30am–5:00pm, with compensation of $60,000–$65,000 per year. Training is available at our Norfolk, VA location, and the role involves collaborating with attorneys and leadership to ensure timely sign-ups and

Formación

• Previous law enforcement experience strongly preferred.
• Strong investigative, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills, with an empathetic, client-focused approach.
• Strong computer skills and the ability to learn new technology, including case management software, Outlook, and Zoom.

Responsabilidades

• Investigate motor vehicle accidents and personal injury matters, visiting accident scenes and gathering evidence.
• Communicate with current and potential clients through calls, texts, emails, and in-person meetings, including off-site visits.
• Document investigation findings and maintain accurate case records using the firm's case management system.
• Collaborate with attorneys, leadership, and team members to communicate updates and ensure timely follow-through.
• Manage multiple investigations and adapt to a fast-paced, team-oriented environment.

Conocimientos

Investigative skills

Organizational skills

Problem solving

Communication skills

Interpersonal skills

Tech-savvy

Local travel

Sales experience

Bilingual

Herramientas

Case management software

Outlook

Zoom

Descripción del empleo

Description

Rutter Mills LLP, a leading personal injury law firm in Hampton Roads, is seeking a dependable, detail-oriented, and client-focused Investigator to join our Front End Department.

Department

Front End

Location

Hampton, VA

Compensation

$60,000 - $65,000 / year

Schedule

Full-time Monday through Friday 8:30am - 5:00pm

Location

On-site in Hampton, VA. Must be willing to train at our Norfolk, VA location.

About the Role

Our Investigations team plays an important role in evaluating personal injury cases, gathering evidence, and supporting current and potential clients.

This position combines investigative fieldwork, client communication, and case management. Investigators work closely with attorneys, Case Consultants, and leadership to investigate accidents, gather information, and assist potential clients with the sign-up process.

We are seeking someone who is personable, resourceful, organized, comfortable with technology, and committed to providing exceptional client service.

Key Responsibilities

• Investigate motor vehicle accidents and other personal injury matters, including visiting accident scenes, gathering evidence, and locating camera footage.
• Communicate with current and potential clients through phone calls, texts, emails, and in-person meetings, including off-site visits to gather information and assist with the sign-up process.
• Conduct timely client follow-ups, document investigation findings, and maintain accurate case records using the firm's case management system.
• Work closely with attorneys, leadership, and team members to communicate case updates and ensure timely follow-through.
• Manage multiple investigations and changing priorities with flexibility and adaptability in a fast-paced, team-oriented environment.

Qualifications

• Previous law enforcement experience strongly preferred, particularly in accident investigations and case management.
• Strong investigative, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills, with an empathetic, client-focused approach.
• Strong computer skills and the ability to learn new technology, including case management software, Outlook, and Zoom.
• Ability to work independently and collaboratively in a fast-paced environment.
• Reliable transportation and willingness to travel locally required.
• Sales or client relationship experience preferred.
• Bilingual a plus!

Why Rutter Mills?

Rutter Mills LLP is a well-established and highly regarded personal injury firm with offices throughout Hampton Roads. Our Front End Department plays a vital role in the firm’s success and reputation, serving as the first point of contact for many current and potential clients.

We are also committed to giving back to the community through partnerships with local nonprofits and youth sports organizations, contributing time, resources, and support to the communities we proudly serve.

As our firm continues to grow, this role offers strong long-term career potential, including opportunities for professional development, increased responsibility, and advancement within the firm.

Benefits Include

• Paid Time Off
• Health insurance
• 401(k) after 1 year
• Professional development assistance