Senior Case Consultant- Investigator

Rutter-Mills,-LL; Hampton (VA); Sur place; USD 60 000 - 65 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Health insurance

401(k) after 1 year

Professional development assistance

Résumé du poste

Rutter Mills LLP in Hampton, VA is seeking a dependable Senior Case Consultant- Investigator to join our Front End Department. This full-time, on-site role involves fieldwork, client communications, and case management to support our personal injury practice.

You will investigate motor vehicle accidents, collect evidence, and coordinate with attorneys and leadership. The position requires excellent communication, organization, and a willingness to travel locally, with a Monday–Friday schedule

Qualifications

• Law enforcement experience preferred, esp. in investigations and case management.
• Strong investigative, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills with a client-focused approach.
• Proficiency with technology and ability to learn case management software, Outlook and Zoom.

Responsabilités

• Investigate motor vehicle accidents and gather evidence, including camera footage.
• Communicate with clients by phone, text, email, and in-person meetings, including off-site visits.
• Document investigation findings and maintain accurate case records in the firm’s system.
• Collaborate with attorneys, leadership, and team members to share case updates.
• Manage multiple investigations with flexibility in a fast-paced, team-oriented environment.

Connaissances

Law enforcement experience

Investigative skills

Organizational skills

Communication skills

Interpersonal skills

Technology proficiency

Independent worker

Travel willingness

Sales/client relationships

Bilingual (plus)

Outils

Case management software

Outlook

Zoom

Description du poste

Senior Case Consultant- Investigator

Department: Front End

Employment Type: Full Time

Location: Hampton, VA

Compensation: $60,000 - $65,000 / year

Description

Rutter Mills LLP, a leading personal injury law firm in Hampton Roads, is seeking a dependable, detail-oriented, and client-focused Investigator to join our Front End Department.

Schedule: Full-time Monday through Friday 8:30am - 5:00pm

Location: On-site in Hampton, VA. Must be willing to train at our Norfolk, VA location.

About the Role

Our Investigations team plays an important role in evaluating personal injury cases, gathering evidence, and supporting current and potential clients.

This position combines investigative fieldwork, client communication, and case management. Investigators work closely with attorneys, Case Consultants, and leadership to investigate accidents, gather information, and assist potential clients with the sign-up process.

We are seeking someone who is personable, resourceful, organized, comfortable with technology, and committed to providing exceptional client service.

Key Responsibilities

• Investigate motor vehicle accidents and other personal injury matters, including visiting accident scenes, gathering evidence, and locating camera footage.
• Communicate with current and potential clients through phone calls, texts, emails, and in-person meetings, including off-site visits to gather information and assist with the sign-up process.
• Conduct timely client follow-ups, document investigation findings, and maintain accurate case records using the firm's case management system.
• Work closely with attorneys, leadership, and team members to communicate case updates and ensure timely follow-through.
• Manage multiple investigations and changing priorities with flexibility and adaptability in a fast-paced, team-oriented environment.

Qualifications

• Previous law enforcement experience strongly preferred, particularly in accident investigations and case management.
• Strong investigative, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills, with an empathetic, client-focused approach.
• Strong computer skills and the ability to learn new technology, including case management software, Outlook, and Zoom.
• Ability to work independently and collaboratively in a fast-paced environment.
• Reliable transportation and willingness to travel locally required.
• Sales or client relationship experience preferred.
• Bilingual a plus!

Why Rutter Mills?

Rutter Mills LLP is a well-established and highly regarded personal injury firm with offices throughout Hampton Roads. Our Front End Department plays a vital role in the firm’s success and reputation, serving as the first point of contact for many current and potential clients.

We are also committed to giving back to the community through partnerships with local nonprofits and youth sports organizations, contributing time, resources, and support to the communities we proudly serve.

As our firm continues to grow, this role offers strong long-term career potential, including opportunities for professional development, increased responsibility, and advancement within the firm.

Benefits Include:

• Paid Time Off
• Health insurance
• 401(k) after 1 year
• Professional development assistance