Case Consultant

Rutter Mills, LLP; Chesapeake (VA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

401(k) after 1 year

Professional development assistance

Job summary

Rutter Mills LLP in Chesapeake, Virginia, seeks a Case Consultant to greet clients, handle intake, and support the Front End team with professionalism and empathy. This on-site role emphasizes accuracy, confidential handling of information, and clear communication.

You will manage calls, conduct new client intakes, collect and verify client data, and ensure timely follow-up in a fast-paced environment, with a focus on exceptional client service.

Qualifications

• You must consider exceeding client expectations a priority.
• Excellent oral and written communication skills, including the ability to communicate potentially detailed and complex information to others.
• Ability to work independently and with a team.
• Ability to manage multiple priorities and adjust to changing priorities in a professional manner.
• Bilingual a plus!

Responsibilities

• Manage incoming and outbound calls with warmth, accuracy, and exceptional client service
• Conduct new client intakes for designated case types, helping ensure a seamless and supportive experience
• Collect, verify, and document client information with a high level of accuracy and attention to detail
• Perform data entry and maintain organized, accurate records
• Communicate effectively with current and potential clients, referrals, walk-ins, and team members
• Assist with front-end client support and help ensure timely follow-up throughout the intake process
• Balance multiple responsibilities in a fast-paced, team-oriented environment
• Follow firm procedures and maintain confidentiality in all interactions

Skills

Excellent communication

Phone skills

Teamwork

Multitasking

Bilingual (English/Spanish)

Job description

Case Consultant

Department: Front End

Employment Type: Full Time

Location: Chesapeake

Compensation: $40,000 / year

Description

Rutter Mills LLP, a leading personal injury law firm in Hampton Roads, is seeking a committed and client-focused Case Consultant to join our Front End Department. Are you a highly committed individual seeking a career in the legal industry? Our Front End Department offers a unique perspective into the firm and plays a critical role in its success and reputation.

Schedule: Full-time Monday through Friday 8:30am - 5:30pm

Location: On-site in Chesapeake, Virginia. Must be willing to work at our Norfolk, VA location until February 2027

About the Role:

Are you a highly committed individual seeking a career in the legal industry? Our Front End Department offers a unique perspective into the firm and plays a critical role in its success and reputation.

As the face and voice of Rutter Mills, Case Consultants create positive first impressions and guide potential clients through the intake process with professionalism, empathy, and attention to detail. We are seeking someone who thrives in a fast-paced, team-oriented environment and is committed to providing exceptional client service.

The ideal candidate is reliable, personable, great on the phone, and an empathetic, attentive listener.

Key Responsibilities

• Manage incoming and outbound calls with warmth, accuracy, and exceptional client service
• Conduct new client intakes for designated case types, helping ensure a seamless and supportive experience
• Collect, verify, and document client information with a high level of accuracy and attention to detail
• Perform data entry and maintain organized, accurate records
• Communicate effectively with current and potential clients, referrals, walk-ins, and team members
• Assist with front-end client support and help ensure timely follow-up throughout the intake process
• Balance multiple responsibilities in a fast-paced, team-oriented environment
• Follow firm procedures and maintain confidentiality in all interactions

Qualifications

• You must consider exceeding client expectations a priority.
• Excellent oral and written communication skills, including the ability to communicate potentially detailed and complex information to others.
• Ability to work independently and with a team.
• Ability to manage multiple priorities and adjust to changing priorities in a professional manner.
• Bilingual a plus!

Why Rutter Mills?

Rutter Mills LLP is a well-established and highly regarded personal injury firm with offices throughout Hampton Roads. Our Front End Department plays a vital role in the firm’s success and reputation, serving as the first point of contact for many current and potential clients.

We are also committed to giving back to the community through partnerships with local nonprofits and youth sports organizations, contributing time, resources, and support to the communities we proudly serve.

As our firm continues to grow, this role offers strong long-term career potential, including opportunities for professional development, increased responsibility, and advancement within the firm.

Benefits Include:

• Paid Time Off
• Health insurance
• 401(k) after 1 year
• Professional development assistance