Senior Case Consultant- Investigator

Rutter Mills, LLP; Hampton (VA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

401(k) after 1 year

Professional development assistance

Job summary

Rutter Mills LLP is seeking a dependable Senior Case Consultant- Investigator to join our Front End Department in Hampton, VA. This on-site role involves field investigations, client interaction, and case management to support potential clients and current clients in personal injury matters.

The position offers a 60,000 to 65,000 USD yearly compensation with a 8:30am–5:00pm schedule, and requires willingness to train at our Norfolk, VA location.

Qualifications

• Experience in investigative work or field investigations preferred.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Empathetic, client-focused approach with strong interpersonal skills.
• Adaptable, able to work in fast-paced team environment.
• Willingness to travel locally as needed.

Responsibilities

• Investigate motor vehicle accidents and personal injury matters, including scene visits and evidence gathering.
• Communicate with current and potential clients through calls, texts, emails, and in-person meetings.
• Document findings and maintain accurate case records in the case management system.
• Collaborate with attorneys, leadership, and team members to update on case status.
• Handle multiple investigations with flexibility in a fast-paced setting.

Skills

Investigative skills

Communication

Organizational skills

Problem-solving

Interpersonal skills

Travel readiness

Sales/client relations

Bilingual (nice to have)

Tools

Case management software

Outlook

Zoom

Job description

Senior Case Consultant- Investigator

Department: Front End

Employment Type: Full Time

Location: Hampton, VA

Compensation: $60,000 - $65,000 / year

Description

Rutter Mills LLP, a leading personal injury law firm in Hampton Roads, is seeking a dependable, detail-oriented, and client-focused Investigator to join our Front End Department.

Schedule: Full-time Monday through Friday 8:30am - 5:00pm

Location: On-site in Hampton, VA. Must be willing to train at our Norfolk, VA location.

About the Role:

Our Investigations team plays an important role in evaluating personal injury cases, gathering evidence, and supporting current and potential clients.

This position combines investigative fieldwork, client communication, and case management. Investigators work closely with attorneys, Case Consultants, and leadership to investigate accidents, gather information, and assist potential clients with the sign-up process.

We are seeking someone who is personable, resourceful, organized, comfortable with technology, and committed to providing exceptional client service.

Key Responsibilities

• Investigate motor vehicle accidents and other personal injury matters, including visiting accident scenes, gathering evidence, and locating camera footage.
• Communicate with current and potential clients through phone calls, texts, emails, and in-person meetings, including off-site visits to gather information and assist with the sign-up process.
• Conduct timely client follow-ups, document investigation findings, and maintain accurate case records using the firm's case management system.
• Work closely with attorneys, leadership, and team members to communicate case updates and ensure timely follow-through.
• Manage multiple investigations and changing priorities with flexibility and adaptability in a fast-paced, team-oriented environment.

Qualifications

• Previous law enforcement experience strongly preferred, particularly in accident investigations and case management.
• Strong investigative, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills, with an empathetic, client-focused approach.
• Strong computer skills and the ability to learn new technology, including case management software, Outlook, and Zoom.
• Ability to work independently and collaboratively in a fast-paced environment.
• Reliable transportation and willingness to travel locally required.
• Sales or client relationship experience preferred.
• Bilingual a plus!

Why Rutter Mills?

Rutter Mills LLP is a well-established and highly regarded personal injury firm with offices throughout Hampton Roads. Our Front End Department plays a vital role in the firm’s success and reputation, serving as the first point of contact for many current and potential clients.

We are also committed to giving back to the community through partnerships with local nonprofits and youth sports organizations, contributing time, resources, and support to the communities we proudly serve.

As our firm continues to grow, this role offers strong long-term career potential, including opportunities for professional development, increased responsibility, and advancement within the firm.

Benefits Include:

• Paid Time Off
• Health insurance
• 401(k) after 1 year
• Professional development assistance