Case Consultant

Rutter Mills LLP; Chesapeake (VA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

401(k) after 1 year

Professional development assistance

Job summary

Rutter Mills LLP in Chesapeake, VA, is seeking a committed Case Consultant for our Front End Department. You will be the face and voice of the firm, guiding potential clients through the intake process with professionalism and empathy.

The ideal candidate is reliable, personable, strong on the phone, and an attentive listener who thrives in a fast-paced, team-oriented setting. Full-time, on-site with opportunities for growth.

Qualifications

• Excellent oral and written communication, able to convey complex information.
• Sales experience preferred; ability to build rapport and guide conversations.
• Ability to work independently and as part of a team.
• Ability to manage multiple priorities in a fast-paced environment.
• Bilingual a plus.

Responsibilities

• Manage incoming and outbound calls with warmth and client service.
• Conduct new client intakes for designated case types.
• Collect, verify, and document client information accurately.
• Perform data entry and maintain organized records.
• Communicate with clients, referrals, walk-ins, and team members.
• Assist with front-end client support and timely follow-up.
• Balance multiple responsibilities in a fast-paced environment.
• Follow firm procedures and maintain confidentiality.

Skills

Communication skills

Sales experience

Teamwork

Multitasking

Bilingual

Job description

Description

Rutter Mills LLP, a leading personal injury law firm in Hampton Roads, is seeking a committed and client-focused Case Consultant to join our Front End Department. Are you a highly committed individual seeking a career in the legal industry? Our Front End Department offers a unique perspective into the firm and plays a critical role in its success and reputation.

Department

Front End

Location

Chesapeake

Compensation

$40,000 / year

Schedule

Full-time Monday through Friday 8:30am - 5:30pm

Location

On-site in Chesapeake, Virginia. Must be willing to work at our Norfolk, VA location until February 2027

About the Role

Are you a highly committed individual seeking a career in the legal industry? Our Front End Department offers a unique perspective into the firm and plays a critical role in its success and reputation.

As the face and voice of Rutter Mills, Case Consultants create positive first impressions and guide potential clients through the intake process with professionalism, empathy, and attention to detail. We are seeking someone who thrives in a fast-paced, team-oriented environment and is committed to providing exceptional client service.

The ideal candidate is reliable, personable, great on the phone, and an empathetic, attentive listener.

Key Responsibilities

• Manage incoming and outbound calls with warmth, accuracy, and exceptional client service
• Conduct new client intakes for designated case types, helping ensure a seamless and supportive experience
• Collect, verify, and document client information with a high level of accuracy and attention to detail
• Perform data entry and maintain organized, accurate records
• Communicate effectively with current and potential clients, referrals, walk-ins, and team members
• Assist with front-end client support and help ensure timely follow-up throughout the intake process
• Balance multiple responsibilities in a fast-paced, team-oriented environment
• Follow firm procedures and maintain confidentiality in all interactions

Qualifications

• Excellent oral and written communication skills, including the ability to communicate potentially detailed and complex information to others.
• Previous sales experience preferred, with the ability to build rapport, understand client needs, and guide conversations effectively.
• Ability to work independently and as part of a team.
• Ability to manage multiple priorities and adapt to changing demands in a professional manner.
• Bilingual a plus!

Why Rutter Mills?

Rutter Mills LLP is a well-established and highly regarded personal injury firm with offices throughout Hampton Roads. Our Front End Department plays a vital role in the firm’s success and reputation, serving as the first point of contact for many current and potential clients.

We are also committed to giving back to the community through partnerships with local nonprofits and youth sports organizations, contributing time, resources, and support to the communities we proudly serve.

As our firm continues to grow, this role offers strong long-term career potential, including opportunities for professional development, increased responsibility, and advancement within the firm.

Benefits Include:

• Paid Time Off
• Health insurance
• 401(k) after 1 year
• Professional development assistance