Senior Carrier Operations & Service Excellence Lead

Samsung; Coppell (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Samsung Electronics America is seeking a leader to manage carrier repair operations, drive service quality, and forecast volumes for planning purposes. The role requires coordinating with parts, logistics, and customer care teams to ensure timely repairs and strong partner performance.

The ideal candidate will have a track record of leading teams, analyzing operational data, and delivering improvements across a large service network in a technology-driven environment.

Qualifications

• Bachelor's degree or higher with related experience in repair operations, technical support, or service environments.
• Experience leading teams, projects, or cross-functional initiatives.
• Ability to analyze data, identify root causes, and implement improvements.

Responsibilities

• Manage day-to-day carrier repair operations to support timely repairs and service quality.
• Monitor KPIs such as turnaround time, repair yield, and forecast accuracy.
• Lead partner meetings, ensure contract compliance, and support financial planning activities.
• Collaborate with cross-functional teams to resolve issues and improve service delivery.

Skills

Leadership experience

Analytical skills

Operations management

Communication

Project management

Cross-functional collaboration

Education

Bachelor's degree

Master's degree

Tools

Microsoft Office

Excel

PowerPoint

Job description

Samsung Electronics America is seeking a leader to manage carrier repair operations, drive service quality, and forecast volumes for planning purposes. The role requires coordinating with parts, logistics, and customer care teams to ensure timely repairs and strong partner performance.

The ideal candidate will have a track record of leading teams, analyzing operational data, and delivering improvements across a large service network in a technology-driven environment.