Regional Service Manager — Data-Driven Ops & Partner Leadership

Bzpp; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Samsung Electronics America in Plano, TX seeks a Regional Service Manager to support BE and ASC providers, monitor service performance, and deliver in-depth reporting. You will drive data-driven improvements, oversee field partners, and communicate with leadership across functions.

The role requires travel up to 20% domestically and strong stakeholder management. Responsibilities include compiling reports, analyzing KPIs, and implementing corrective actions while ensuring excellent service and

Qualifications

• Bachelor's Degree or Associates Degree preferred.
• 6+ years in-Home Appliance/TV service management experience preferred.
• Experience gathering reports, KPI analyses and data analytics.
• Must be able to travel up to 20% domestically.
• Ability to identify gaps and implement improvement plans.
• Experience presenting updates to senior leadership and driving ROI.

Responsibilities

• Build and maintain regional performance reports for service centers.
• Monitor in-field performance and provide insights to branch managers.
• Develop action plans for KPI improvements with root-cause analysis.
• Ensure service partners are supported technically and procedurally.
• Coordinate field visits and escalate issues to HQ as needed.
• Participate in business reviews, road shows, and leadership meetings.

Skills

Data analytics

Leadership

Communication

Presentations

Strategic thinking

Problem solving

Education

Bachelor's Degree

Associate's Degree preferred

Tools

Excel

PowerPoint

Word

Job description

Samsung Electronics America in Plano, TX seeks a Regional Service Manager to support BE and ASC providers, monitor service performance, and deliver in-depth reporting. You will drive data-driven improvements, oversee field partners, and communicate with leadership across functions.

The role requires travel up to 20% domestically and strong stakeholder management. Responsibilities include compiling reports, analyzing KPIs, and implementing corrective actions while ensuring excellent service and