Senior SCM & Operations Lead for Key Accounts

Samsung Electronics America; Bellevue (WA); On-site; USD 153,000 - 188,000; Full time

Benefits offered by this job

MBO bonus program

Employee benefits

Job summary

Samsung Electronics America is seeking a Senior Manager of SCM and Operations to drive operational excellence and customer-centric initiatives. You will lead a high-performing team, coordinate with internal and external partners, and oversee PO to delivery processes to ensure on-time, cost-efficient performance.

The role focuses on managing customer programs for Amazon and Costco, spearheading improvements, addressing escalations, and enhancing scalability across operations.

Qualifications

• Bachelor's degree in Supply Chain Management, Operations, Business, or a related field.
• A minimum of 8 years of experience in supply chain management, operations, or a similar role.
• Strong leadership and people management skills with the ability to inspire and motivate a team.
• Strong analytical skills with the ability to manage complex data and processes.
• Excellent communication and interpersonal skills for effective collaboration with internal teams and external customers.
• Detail-oriented with a focus on accuracy and timeliness.
• Ability to work in a fast-paced environment and handle multiple priorities.

Responsibilities

• Oversee PO to Delivery management, PO processing, KPI reporting and lead customer programs.
• Manage Purchase Orders (POs) to ensure timely receipt, adjustments, and cancellations as needed.
• Track POs and monitor shipping schedules to ensure on-time delivery and address supply chain disruptions.
• Resolve operational challenges, including appointment pushouts, customer escalations, and out-of-stock situations.
• Collaborate with customers to support logistics programs and optimize processes for efficiency.
• Participate in strategic projects to improve operational workflows and customer satisfaction.

Skills

Leadership

Analytical skills

Communication

Detail-oriented

Multitasking

Education

Bachelor's degree

Job description

Samsung Electronics America is seeking a Senior Manager of SCM and Operations to drive operational excellence and customer-centric initiatives. You will lead a high-performing team, coordinate with internal and external partners, and oversee PO to delivery processes to ensure on-time, cost-efficient performance.

The role focuses on managing customer programs for Amazon and Costco, spearheading improvements, addressing escalations, and enhancing scalability across operations.