Senior Carrier Operations & Technical Support Lead

Samsung Electronics America; Coppell (TX); Vor Ort; USD 120.000 - 170.000; Vollzeit

Zusammenfassung

Samsung Electronics America in Plano, TX is seeking a senior operations leader to oversee carrier repair operations and service readiness. You will manage day-to-day carrier repair activities, monitor KPIs, forecast volumes, and collaborate with parts, inventory, and logistics to ensure timely repairs and cost-effective service delivery.

The role requires strong leadership, project management, and data analysis skills, with experience in repair operations or a similar service environment.

Qualifikationen

• Bachelor’s degree or higher with related experience.
• Experience in repair operations or service environment.
• Experience leading teams and cross-functional initiatives.

Aufgaben

• Manage day-to-day carrier repair operations.
• Monitor and improve KPIs such as turnaround time and repair yield.
• Forecast service volumes for capacity planning.
• Collaborate with Parts, Inventory, and Logistics to anticipate demand.
• Lead partner meetings and business reviews; track action plans.
• Support contract compliance and billing.
• Resolve escalated issues in service delivery.
• Coordinate cross-functional collaboration across teams; drive improvements.
• Prepare reports and present performance trends to leadership.

Kenntnisse

Team leadership

Project management

Data analysis

Communication skills

Problem solving

Ausbildung

Bachelor’s degree in related field

Master’s degree in related field

Tools

Microsoft Office (Excel, PowerPoint)

Jobbeschreibung

Samsung Electronics America in Plano, TX is seeking a senior operations leader to oversee carrier repair operations and service readiness. You will manage day-to-day carrier repair activities, monitor KPIs, forecast volumes, and collaborate with parts, inventory, and logistics to ensure timely repairs and cost-effective service delivery.

The role requires strong leadership, project management, and data analysis skills, with experience in repair operations or a similar service environment.