Field Service Performance & Programs Lead

Bzpp; United States; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Wellness Incentives

MBO bonus program

Job summary

Samsung Electronics America, Inc. is seeking a results‑oriented leader to drive the performance and continuous improvement of the field service network through strategic program and project management.

The role will partner with the PMO and leadership to translate data into actionable insights, develop KPIs, and deliver executive-ready reports and presentations that inform decision making.

Qualifications

• Bachelor's degree plus 6+ years of related experience.
• Strong analytical and data-visualization skills, with the ability to utilize raw data for reporting.
• Advanced proficiency in Excel (Power BI, SAP/CUP knowledge preferred).
• Strong proficiency in PowerPoint, with experience creating polished, executive-level presentations.
• Experience managing relationships with external partners or vendors providing critical business services.

Responsibilities

• Oversee end-to-end management of field service programs and projects. Define processes, establish tracking mechanisms, and ensure performance aligns with strategic objectives.
• Lead day-to-day management of partners and vendor relationships to ensure alignment, accountability, and service quality across the field service network.
• Design, build, and maintain reports that adapt to evolving business needs, providing leadership and field teams with accurate, timely visibility into performance metrics.
• Align and maintain KPIs and goals, monitoring the service network's performance to ensure targets are achieved. Analyze data to identify trends, root causes, and improvement opportunities.
• Develop PowerPoint presentations that clearly communicate performance results, program updates, and storytelling to senior leadership.

Skills

Data visualization

Excel

Power BI

SAP knowledge

PowerPoint

Vendor management

Communication

Process improvement

AI tools

Education

Bachelor's degree

Tools

SAP

Job description

Samsung Electronics America, Inc. is seeking a results‑oriented leader to drive the performance and continuous improvement of the field service network through strategic program and project management.

The role will partner with the PMO and leadership to translate data into actionable insights, develop KPIs, and deliver executive-ready reports and presentations that inform decision making.