Hardware Services RMA Lead - Logistics & Returns

Samsung Electronics; Coppell (TX); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical benefits

401(k)

Paid Time Off

Employee Purchase Program

Zusammenfassung

Samsung Electronics America is seeking a Reverse Logistics Manager to lead our Hardware Services team, overseeing returns, repairs, and related operations for the Networks unit. You will drive process improvements, cost controls, and customer satisfaction across multiple functions including logistics, SCM, and finance.

The role requires strong leadership, a track record of meeting tight SLAs, and frequent coordination with Samsung HQ.

Qualifikationen

• Minimum of 6 years of related experience and a Bachelor’s degree.
• Ability to think critically and react quickly.
• Excellent written and verbal communication skills.
• Strong Excel skills.

Aufgaben

• Lead the Hardware Services team and manage overall activities.
• Ensure SLA compliance with customers and cross-functional partners.
• Coordinate repairs and test device shipments with field technicians and vendors.
• Monitor RMA processing, inventory, and cost estimates; provide executive reporting.

Kenntnisse

6+ years exp

Critical thinking

Communication skills

Excel skills

Ausbildung

Bachelor’s degree

Tools

Watch-Q

NERP

Jobbeschreibung

Samsung Electronics America is seeking a Reverse Logistics Manager to lead our Hardware Services team, overseeing returns, repairs, and related operations for the Networks unit. You will drive process improvements, cost controls, and customer satisfaction across multiple functions including logistics, SCM, and finance.

The role requires strong leadership, a track record of meeting tight SLAs, and frequent coordination with Samsung HQ.