Senior Care Support Associate (Fully Remote)

Maven Clinic; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Maven Clinic is seeking a Senior Care Support Associate to deliver compassionate, multi-channel customer service to members in a fully remote setting. You will handle inquiries via messaging, phone and live chat while coordinating enrollment and clinic logistics, and resolving escalations efficiently.

Ideal candidates have 2+ years in high-volume customer service, excellent communication skills, and familiarity with healthtech or insurance.

Qualifications

• 2+ years in high-volume customer service.
• Strong communication skills.
• Healthtech or insurance experience preferred.

Responsibilities

• Handle nuanced member inquiries and cross-functional tasks.
• Deliver exemplary service via messaging, phone, and live chat.
• Support enrollment, clinic coordination, and resolve escalations.

Skills

Customer service

Communication skills

Job description

• Full-time Senior Care Support Associate in a remote tiered support model.
• Handle nuanced member inquiries and cross-functional tasks.

What You'll Do:

• Deliver exemplary service via messaging, phone, and live chat.
• Support enrollment, clinic coordination, and resolve escalations.

What You'll Bring:

• 2+ years in high-volume customer service and strong communication skills.
• Experience in healthtech or insurance is preferred.

Maven Clinic

Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans on family health programs. The company has raised $425M+ and is an award-winning workplace with a mission-driven culture.