Senior Care Support Specialist — Remote

Maven Clinic; Clayton (NC); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Maven for Mavens: access to the full平台

Whole-self care through wellness-part

Hybrid work, in office meals, and work

Annual professional development stipid

401K matching for US-based employees,1

Job summary

Maven Clinic is the world’s largest virtual clinic for women and families. We are seeking a full-time Senior Care Support Associate to join our Care Support team, operating within Tier 2 (Specialized) and beyond.

The role emphasizes deep product knowledge, ownership of complex workflows, and delivering exemplary care to members and providers across multiple channels. This position supports our 7-day-a-week Care Support operations with ET shifts, offers equity, and a flexible remote-friendly

Qualifications

• 2+ years of experience in high-volume customer service settings.
• Experience providing support via phone, live chat, and messaging.
• Experience with QA processes or reviewing support interactions for quality (preferred).
• Experience working with Zendesk, Slack, and Google Workspace (preferred).

Responsibilities

• Serve as first point of contact and deliver exemplary service to members and providers through multiple channels, including messaging, phone and live chat.
• Support members in enrollment, clinic and pharmacy coordination, and booking appointments with providers.
• Apply deep product, partnership, and benefits knowledge to navigate nuanced care needs and resolve member escalations.
• Handle specialized support workstreams including verification calls and clinic support questions.
• Mentor and support junior associates through knowledge sharing and collaborative problem-solving.

Skills

Customer service

Multi-channel support

Problem solving

High-volume support

Tools

Zendesk

Slack

Google Workspace

Job description

Maven Clinic is the world’s largest virtual clinic for women and families. We are seeking a full-time Senior Care Support Associate to join our Care Support team, operating within Tier 2 (Specialized) and beyond.

The role emphasizes deep product knowledge, ownership of complex workflows, and delivering exemplary care to members and providers across multiple channels. This position supports our 7-day-a-week Care Support operations with ET shifts, offers equity, and a flexible remote-friendly