Remote Senior Care Support Specialist

Maven Clinic; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Maven Clinic is seeking a Senior Care Support Associate to deliver compassionate, multi-channel customer service to members in a fully remote setting. You will handle inquiries via messaging, phone and live chat while coordinating enrollment and clinic logistics, and resolving escalations efficiently.

Ideal candidates have 2+ years in high-volume customer service, excellent communication skills, and familiarity with healthtech or insurance.

Qualifications

• 2+ years in high-volume customer service.
• Strong communication skills.
• Healthtech or insurance experience preferred.

Responsibilities

• Handle nuanced member inquiries and cross-functional tasks.
• Deliver exemplary service via messaging, phone, and live chat.
• Support enrollment, clinic coordination, and resolve escalations.

Skills

Customer service

Communication skills

Job description

Maven Clinic is seeking a Senior Care Support Associate to deliver compassionate, multi-channel customer service to members in a fully remote setting. You will handle inquiries via messaging, phone and live chat while coordinating enrollment and clinic logistics, and resolving escalations efficiently.

Ideal candidates have 2+ years in high-volume customer service, excellent communication skills, and familiarity with healthtech or insurance.