Senior Care Support Specialist - Remote Health Tech

Maven Clinic; Arizona; Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

Maven for Mavens

Hybrid work

Parental leave (16 weeks 100% paid)

Professional development stipend

401K matching for US-based employees

Job summary

Maven Clinic is seeking a Senior Care Support Associate to join our Care Support team. You will deliver exceptional service to members and providers via phone, chat, and messaging, assist with enrollment and coordination, and navigate complex care needs with empathy and product knowledge.

This role sits at Tier 2 (Specialized) and includes cross-functional duties such as QA, bug triage, and new work streams as Maven expands its support capabilities.

Qualifications

• 2+ years of experience in high-volume customer service settings.
• Experience providing support via phone, live chat, and messaging.
• Experience in the health tech, fertility benefits, or insurance space.
• Strong written and verbal communication skills with empathy.
• Strong organizational skills and ability to manage multiple workstreams.

Responsibilities

• Serve as first point of contact and deliver exemplary service to members and providers through multiple channels.
• Support enrollment, clinic and pharmacy coordination, and appointment bookings with providers.
• Apply product and benefits knowledge to handle nuanced care needs and escalations.
• Handle specialized support workstreams including verification calls and partner inquiries.
• Contribute to quality assurance and surface trends to managers and leads.
• Assist with bug identification and triage with operations and product teams.
• Participate in service recovery processes and Voice of the Customer feedback loops.
• Mentor and support junior associates through knowledge sharing.

Skills

Customer service

Multichannel support

Communication

Remote work adaptability

Tools

Zendesk

Slack

Google Workspace

Job description

Maven Clinic is seeking a Senior Care Support Associate to join our Care Support team. You will deliver exceptional service to members and providers via phone, chat, and messaging, assist with enrollment and coordination, and navigate complex care needs with empathy and product knowledge.

This role sits at Tier 2 (Specialized) and includes cross-functional duties such as QA, bug triage, and new work streams as Maven expands its support capabilities.