Senior Care Support Specialist (Remote)

Maven Clinic; Virginia; Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Parental leave 16 weeks

Professional development stipend

401K matching

Health insurance

Job summary

Maven Clinic is seeking a Senior Care Support Associate to join our Care Support team in a fully remote role across the United States. You will serve as the primary contact for members and providers, handling enrollment, scheduling, and coordination with empathy and efficiency.

This Tier 2 Specialist role requires 2+ years in high-volume customer service, experience in health tech or insurance, and comfort with Zendesk, Slack, and Google Workspace.

Qualifications

• 2+ years of experience in high-volume customer service environments.
• Experience handling inquiries via phone, live chat, and messaging.
• Experience in health tech, fertility benefits, or insurance sector.
• Strong written and verbal communication with a high degree of empathy.
• Comfort managing multiple workstreams in a fast-paced, remote setting.
• Experience with QA processes or AI-assisted tools preferred, not required.
• Experience in tiered support or escalation-focused environments preferred, not required.

Responsibilities

• Serve as first point of contact via messaging, phone, and live chat.
• Assist members with enrollment, clinic and pharmacy coordination, and appointments.
• Apply product, partnership, and benefits knowledge to resolve care needs and member escalations.
• Handle specialized support workstreams including verification calls and inquiries.
• Support QA processes and surface trends to managers and team leads.
• Assist with bug identification and triage with operations and product teams.
• Participate in service recovery and Voice of the Customer feedback loops.
• Mentor and support junior associates.

Skills

Customer service

Communication

Problem solving

Remote collaboration

Tools

Zendesk

Slack

Google Workspace

Job description

Maven Clinic is seeking a Senior Care Support Associate to join our Care Support team in a fully remote role across the United States. You will serve as the primary contact for members and providers, handling enrollment, scheduling, and coordination with empathy and efficiency.

This Tier 2 Specialist role requires 2+ years in high-volume customer service, experience in health tech or insurance, and comfort with Zendesk, Slack, and Google Workspace.