Senior Care Scheduling & Liaison Lead

Senior Helpers (US); Silver Spring (MD); Presencial; USD 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay: $18–$22/hour

Medical, dental, life insurance; 401K

Opportunities for growth

Descripción de la vacante

Senior Helpers of Silver Spring is seeking a compassionate, organized Care Coordinator to ensure dependable, high-quality in-home care. You will manage caregiver scheduling, client and family communication, and ongoing follow-up, serving as the key link among clients, families, caregivers, and management.

The ideal candidate remains calm under pressure, responds quickly, and shows a commitment to excellent client service.

Formación

• Experience in home care, caregiving, scheduling, staffing, healthcare, or client services preferred.
• Strong organization and problem-solving skills, with the ability to juggle changing priorities.
• Warm, professional communication with older adults, families, and caregivers.
• A calm, solution-focused approach to call-offs, schedule changes, and urgent needs.
• Comfort with scheduling software and electronic records.
• Discretion with confidential information and sound judgment on when to elevate.
• Reliable transportation for occasional client-home visits.
• Bilingual in English and Spanish preferred.

Responsabilidades

• Build caregiver schedules, fill open shifts, and catch gaps and conflicts early.
• Handle call-offs quickly, arrange coverage, and match caregivers to clients by needs, skills, availability, location, and fit.
• Communicate schedule changes promptly to clients, families, caregivers, and management.
• Check in regularly with clients, families, and caregivers, and document feedback and next steps.
• Review daily care notes for changes in condition, routines, or safety, and elevate concerns to the right person.
• Spot patterns such as repeated call-offs, missed visits, or incomplete notes, and recommend action.
• Lead service starts and caregiver introductions, and make sure caregivers have current care instructions.
• Make approved, non-clinical care plan updates, and route clinical questions to the RN.
• Report incidents, complaints, and safety concerns promptly, and coordinate follow-up.
• Partner with the Office Coordinator to keep client records and paperwork current.
• Keep scheduling and communication records accurate and up to date.

Conocimientos

Scheduling

Organization

Communication

Bilingual (EN/ES)

Customer service

Calm under pressure

Herramientas

Scheduling software

Electronic records

Descripción del empleo

Senior Helpers of Silver Spring is seeking a compassionate, organized Care Coordinator to ensure dependable, high-quality in-home care. You will manage caregiver scheduling, client and family communication, and ongoing follow-up, serving as the key link among clients, families, caregivers, and management.

The ideal candidate remains calm under pressure, responds quickly, and shows a commitment to excellent client service.