Senior Care Scheduler & Client Liaison

Caring Senior Service; Wilmington (NC); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Caring Senior Service of Wilmington is seeking a highly organized Care Coordinator to manage caregiver schedules, coordinate client services, and support daily operations of our in-home senior care agency. The ideal candidate is an excellent communicator, a proactive problem-solver, and someone who thrives in a fast-paced environment where client needs and staffing priorities can change quickly.

Responsibilities include scheduling, client communications, caregiver onboarding, and maintaining

Formación

• High school diploma or equivalent.
• 1–2 years scheduling, staffing, healthcare administration, or customer service experience.
• Excellent organizational and communication skills.
• Ability to manage competing priorities and urgent staffing situations.
• Strong computer skills, including Microsoft Office.
• Professional telephone and customer service skills.

Responsabilidades

• Develop, maintain, and adjust weekly caregiver schedules.
• Match caregivers with clients based on availability, skills, location, and client preferences.
• Respond promptly to caregiver call-offs and arrange replacement coverage.
• Monitor caregiver attendance, punctuality, and scheduled hours.
• Help reduce overtime, missed shifts, and unnecessary travel.
• Coordinate new caregiver assignments and introductions.
• Communicate regularly with clients and families regarding schedules and service changes.
• Address client concerns professionally and promptly.
• Coordinate new client service starts, changes, and cancellations.
• Follow up on client satisfaction and service quality.
• Escalate care-related concerns to the appropriate supervisor or nurse.
• Maintain positive relationships with caregivers.
• Assist with onboarding, orientation, and scheduling training.
• Help resolve scheduling conflicts and attendance concerns.
• Communicate expectations regarding professionalism and reliability.
• Support caregiver retention and employee satisfaction.
• Maintain accurate scheduling and client records.
• Monitor electronic visit verification and missed clock-ins.
• Review caregiver hours for payroll accuracy.
• Communicate service changes affecting billing.
• Participate in weekly staffing and operations meetings.
• Maintain confidentiality and follow company policies.

Conocimientos

Organizational skills

Communication skills

Customer service

Multitasking

Problem-solving

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Scheduling software

Descripción del empleo

Caring Senior Service of Wilmington is seeking a highly organized Care Coordinator to manage caregiver schedules, coordinate client services, and support daily operations of our in-home senior care agency. The ideal candidate is an excellent communicator, a proactive problem-solver, and someone who thrives in a fast-paced environment where client needs and staffing priorities can change quickly.

Responsibilities include scheduling, client communications, caregiver onboarding, and maintaining