Care Coordinator - In-Home Senior Care & Scheduling

Senior Helpers Parent Account; Silver Spring (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401K

Job summary

Senior Helpers of Silver Spring is seeking a compassionate Care Coordinator to manage caregiver scheduling, client and family communication, and ongoing follow-up, ensuring dependable, high-quality in-home care.

You will balance client and caregiver needs, stay calm under pressure, and collaborate with management and the RN for clinical questions when needed. Bilingual English/Spanish is preferred.

Qualifications

• Experience in home care, caregiving, scheduling, staffing, healthcare, or client services preferred.
• Strong organization and problem-solving skills, with the ability to juggle changing priorities.
• Warm, professional communication with older adults, families, and caregivers.
• A calm, solution-focused approach to call-offs, schedule changes, and urgent needs.
• Comfort with scheduling software and electronic records.
• Discretion with confidential information and sound judgment on when to elevate.
• Reliable transportation for occasional client-home visits.
• Bilingual English and Spanish preferred.

Responsibilities

• Build caregiver schedules and fill open shifts, addressing gaps and conflicts early.
• Match caregivers to clients by needs, skills, availability, location, and fit.
• Communicate schedule changes promptly to clients, families, caregivers, and management.
• Check in regularly with clients, families, and caregivers and document feedback.
• Review daily care notes for changes and escalate concerns to the RN or management.
• Identify patterns like repeated call-offs or missed visits and recommend actions.
• Lead service starts and caregiver introductions and ensure current care instructions.
• Route non-clinical care plan updates and clinical questions to the RN.
• Report incidents, complaints, and safety concerns and coordinate follow-up.
• Collaborate with Office Coordinator to keep client records up to date.

Skills

Organization

Communication

Calm under pressure

Bilingual English/Spanish

Transportation

Tools

Scheduling software

Electronic records

Job description

Senior Helpers of Silver Spring is seeking a compassionate Care Coordinator to manage caregiver scheduling, client and family communication, and ongoing follow-up, ensuring dependable, high-quality in-home care.

You will balance client and caregiver needs, stay calm under pressure, and collaborate with management and the RN for clinical questions when needed. Bilingual English/Spanish is preferred.