Senior Care Scheduler and Client Experience Lead

Senior Helpers (US); Leesburg (FL); In loco; USD 34.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Medical, dental and vision coverage

PTO

Paid holidays

Friendly environment

Training opportunities

Meaningful work supporting seniors

Descrizione del lavoro

Senior Helpers in Leesburg, FL is seeking a full-time Scheduler and Client Service Coordinator for the in-office team. You will create, coordinate and manage care schedules for caregivers and clients, ensuring timely, high-quality service and accurate staffing.

The ideal candidate has strong communication, organization, and proficiency with scheduling software and Microsoft Office. Join a friendly, supportive team delivering compassionate in-home care to seniors.

Competenze

• High school diploma or equivalent; healthcare/administration training preferred.
• Proven scheduling, customer service and administrative experience.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency with scheduling software and Microsoft Office.

Mansioni

• Create, coordinate and manage care schedules for caregivers and clients to ensure timely, efficient and consistent service delivery.
• Ensure all client schedules are fully staffed and accurate.
• Build new client schedules with attention to client care needs and payer billing requirements.
• Match caregivers to client schedules and needs.
• Respond quickly to scheduling conflicts or emergencies and accommodate client needs.
• Serve as point of contact for new clients and onboarding documentation.
• Maintain accurate records of client information, schedules and caregiver availability.
• Provide administrative support to the office as required.

Conoscenze

Scheduling experience

Customer service

Administrative tasks

Communication skills

Organizational skills

Formazione

High school diploma

Strumenti

Scheduling software

Microsoft Office Suite

Descrizione del lavoro

Senior Helpers in Leesburg, FL is seeking a full-time Scheduler and Client Service Coordinator for the in-office team. You will create, coordinate and manage care schedules for caregivers and clients, ensuring timely, high-quality service and accurate staffing.

The ideal candidate has strong communication, organization, and proficiency with scheduling software and Microsoft Office. Join a friendly, supportive team delivering compassionate in-home care to seniors.