Scheduling and Service Coordinator

Home Instead; Lancaster (OH); On-site; USD 36,000 - 54,000; Full time

Job summary

Home Instead is seeking a Scheduling and Service Coordinator to coordinate client and caregiver schedules, ensure compliance, and enhance client satisfaction. This role suits someone with a service focus, strong attention to detail, and a passion for improving the lives of our senior clients.

You will build relationships with clients and caregivers, maintain documentation to standards, and collaborate with recruitment and retention teams.

Qualifications

• Experience in a service focused role and dedication to doing what's right for clients.
• Strong organizational skills and comfort with technology.
• Commitment to high standards of compliance and service quality.
• Flexible availability for after hours and weekend on-call duties.

Responsibilities

• Build relationships with clients and caregivers.
• Schedule and oversee quality matches between clients and caregivers, ensuring satisfaction and safety.
• Maintain documentation in compliance with state, federal, and franchise standards.
• Identify opportunities to enhance service hours and add value to the client experience.
• Work closely with recruitment and retention team.

Skills

Service orientation

Organizational skills

Attention to detail

Compliance mindset

Flexibility

Tools

Outlook

WellSky (ClearCare)

Salesforce

Microsoft Office

Job description

Join Home Instead as a Scheduling and Service Coordinator - A Career with Purpose and Growth!

Are you ready for a career that combines your dedication to helping others with real opportunities for professional growth? At Home Instead, we offer more than a job; we offer a fulfilling career where your work truly makes a difference in people's lives. You'll be joining a supportive team focused on positively impacting our aging population, where each day brings meaningful rewards.

Why You'll Love Working with Us

• Meaningful work and connections. You will be part of a team that truly cares about their clients and caregivers
• Ongoing training and support from an experienced team

What does a Scheduling and Service Coordinator do?

As a Scheduling and Service Coordinator with Home Instead, you will play a vital role in coordinating client and caregiver schedules, focusing on compliance and client satisfaction. This role is perfect for someone with a strong service orientation, attention to detail, and a passion for enhancing the lives of our senior clients.

Key Responsibilities

• Build relationships with clients and caregivers
• Schedule and oversee quality matches between clients and caregivers, ensuring satisfaction and safety
• Maintain documentation in compliance with state, federal, and franchise standards
• Identify opportunities to enhance service hours and add value to the client experience
• Work closely with recruitment and retention team

Requirements

• Experience in a service focused role, with dedication to "doing what's right" for clients
• strong organizational skills and comfort with technology
• Commitment to high standards of compliance and service quality
• Flexible availability for after hours and weekend on call duties

Technical Proficiency (Preferred)

• Familiarity with systems like OUtlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite