Care Match Scheduler — Flexible Hours & Growth

Home Instead - We Care Senior Care, Inc - Madison; Middleton Junction (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Schedule

Health Insurance

Paid Time Off

401(k) with Company Match

Paid Orientation & Ongoing Training

Career Growth Opportunities

Mileage Reimbursement

Employee Assistance Program

24/7 Support from Our Caring Office

Job summary

We Care Senior Care, a proud Home Instead franchise, is seeking a friendly Scheduler - Staff Coordinator to help match Care Pros with clients and ensure needs are met. This role suits someone with administrative or customer service experience who enjoys problem solving and phone conversations.

You will manage schedules, negotiate availability with caregivers, and log activity in the database while engaging with the Recruitment and Engagement Manager.

Qualifications

• Strong computer skills with proficiency in Word and Excel.
• Ability to work independently and use sound judgment.
• Professional verbal and written communication skills.
• Excellent organizational and time management skills.
• Attention to detail and accuracy.
• Ability to quickly establish rapport and build relationships.
• Proven creativity and problem solving.
• Established professionalism, integrity and fair-mindedness.
• Ability to successfully navigate multiple priorities in a fast-paced environment.
• Maintain regular attendance to execute job responsibilities.

Responsibilities

• Manage the creation and maintenance of client and Caregiver schedules with an emphasis on creating high quality matches.
• Fast-paced, rapidly changing environment, multiple projects going simultaneously.
• Negotiate availability and shift assignments with Caregivers.
• Work with the Recruitment and Engagement Manager to address concerns regarding Caregiver assignments, availability, and hours worked.
• Monitor service hours of Caregiver to limit overtime pay.
• Utilize independent judgment to problem solve Caregiver, client, and staffing concerns.
• Accurately log activity in the database
• Increase loyalty by consulting with clients to better meet their needs
• Identify opportunities to increase client service hours
• Participate in Caregiver, Admin and other meetings as needed
• All other duties as assigned

Skills

Word

Excel

Communication

Time Management

Attention to detail

Relationship building

Creativity

Professionalism

Multitasking

Attendance

Job description

We Care Senior Care, a proud Home Instead franchise, is seeking a friendly Scheduler - Staff Coordinator to help match Care Pros with clients and ensure needs are met. This role suits someone with administrative or customer service experience who enjoys problem solving and phone conversations.

You will manage schedules, negotiate availability with caregivers, and log activity in the database while engaging with the Recruitment and Engagement Manager.