Senior Care Navigator & Wellness Advocate

Serene Health Group; Torrance (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Benefits

Short & Long-Term Disability Benefits

Voluntary Accident & Critical Illness

Flexible Spending Accounts

Employee Assistance Program (EAP)

401(K)

Paid Vacation and Sick Leave

Paid Holidays

Employee Referral Program

Company Discount Program

Job summary

Optima Medical Management Group in California seeks a Lead Care Manager to develop personalized care plans and coordinate member services. You will work with families, PCPs, and care teams to ensure timely access to care and positive outcomes.

You will perform outreach, document care plans, and support behavioral health coordination while guiding members toward greater self-sufficiency in health.

Qualifications

• 1 year minimum experience in case management or member care
• Valid California driver’s license and vehicle insurance
• High school diploma or GED required
• Excellent communication and customer service
• Ability to travel using personal vehicle

Responsibilities

• Interview members to assess medical and social determinants and create individualized care plans.
• Respond to member inquiries, ensuring compliance with requirements.
• Collaborate with interdisciplinary teams and local resources to coordinate plans.
• Maintain ongoing contact with members via telehealth and in-person visits.
• Advocate for members and arrange appointments and treatment plans.
• Maintain empathy and professionalism when contacting members and families.
• Support behavioral health coordination and community resources.
• Perform additional duties as assigned.

Skills

Communication

Customer service

Interpersonal skills

Organizational skills

Typing

Teamwork

Multitasking

Problem solving

Education

High school diploma or GED

MA certificate or medical terminology knowledge preferred

Job description

Optima Medical Management Group in California seeks a Lead Care Manager to develop personalized care plans and coordinate member services. You will work with families, PCPs, and care teams to ensure timely access to care and positive outcomes.

You will perform outreach, document care plans, and support behavioral health coordination while guiding members toward greater self-sufficiency in health.