Remote Wellness Advocate & Care Navigator

Serene Health Group; Santa Clara (CA); Híbrido; USD 34.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, & Vision Benefits

401(K)

Paid Vacation and Sick Leave

Paid Holidays

Employee Referral Program

Descripción de la vacante

Optima Medical Management Group seeks a Community Health Worker (CHW) to join a mostly remote Care Team, coordinating health and social services for diverse populations in California.

You will conduct outreach, provide health education, and connect members to medical and community resources, working under Enhanced Care Management Leadership to improve outcomes and reduce barriers to care.

Formación

• High school diploma or GED required.
• Minimum of 1 year experience in case management, member care, customer service, call center, or member care required.
• Valid California driver's license and valid vehicle insurance required.

Responsabilidades

• Conduct in-person visits to community members and provide education on health-related topics.
• Assist individuals in accessing healthcare services, social services, and community resources.
• Assess social determinants of health and identify barriers impacting member well-being and healthcare access.
• Support care coordination activities and collaborate with healthcare providers, care managers, social workers, and community agencies.
• Function as an integral, mostly remote member of the pod Care Team, partnering closely with Lead Care Managers, MAs, and RNs who conduct direct member engagement.
• Accompany members to appointments when appropriate and assist with healthcare system, insurance program, and benefit enrollment navigation.
• Maintain ongoing contact with members through phone calls, home visits, community outreach, and telehealth platforms.
• Document member interactions, assessments, and referrals accurately and timely in designated systems.
• Advocate for members and assist with resolving barriers that interfere with access to care and services.
• Participate in community outreach events, health fairs, educational workshops, and engagement activities.
• Maintain member confidentiality and comply with all organizational and regulatory requirements.
• Participate in regularly scheduled member huddles for updates and feedback.
• Reporting in-person to the office as needed for meetings.
• Perform additional duties as assigned.

Conocimientos

Communication

Interpersonal skills

Customer service

Organizational skills

Spanish bilingual

Educación

High school diploma or GED

Descripción del empleo

Optima Medical Management Group seeks a Community Health Worker (CHW) to join a mostly remote Care Team, coordinating health and social services for diverse populations in California.

You will conduct outreach, provide health education, and connect members to medical and community resources, working under Enhanced Care Management Leadership to improve outcomes and reduce barriers to care.