Lead Care Manager: Personalized Patient Advocate

Serene Health; Stockton (CA); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Benefits

401(K)

Paid Vacation and Sick Leave

Paid Holidays

Employee Assistance Program (EAP)

Job summary

Optima Medical Management Group is looking to hire a Lead Care Manager (LCM) to develop personalized care plans, coordinate member services, and work with families and primary care providers to ensure timely access to care. This hybrid role requires strong communication and compassionate patient support.

You will engage with diverse populations within the Enhanced Care Management program, performing care coordination, education, and advocacy to improve health outcomes and self-sufficiency.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year experience in case management, member care, customer service, call center, or member care required.
• Valid California driver’s license and valid vehicle insurance required.
• MA certificate or medical terminology knowledge preferred.

Responsibilities

• Interview members to assess medical and social determinant of healthcare gaps and provide education about their condition and medication, while developing individualized care plans.
• Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements.
• Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans.
• Maintain on-going contact with members, via telehealth and in-person visitation.
• Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers.
• Maintain empathy and professionalism while contacting members and families.
• Supporting behavioral health coordination, Substance Abuse and Community Resources.
• Perform additional duties as assigned.

Skills

Excellent communication

Spanish preferred

Independent and team work

Organizational skills

Typing skills

Education

High school diploma or GED

MA certificate preferred

Job description

Optima Medical Management Group is looking to hire a Lead Care Manager (LCM) to develop personalized care plans, coordinate member services, and work with families and primary care providers to ensure timely access to care. This hybrid role requires strong communication and compassionate patient support.

You will engage with diverse populations within the Enhanced Care Management program, performing care coordination, education, and advocacy to improve health outcomes and self-sufficiency.