Senior Care CSR Trainee

BlueCross BlueShield of Tennessee, Inc.; Chattanooga (TN); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

BlueCross BlueShield of Tennessee, Inc. seeks a dedicated Customer Service Representative for the Senior Care department.

You will assist Medicare-eligible members with finding providers, resolving billing issues, obtaining prescriptions, and more, while multitasking by typing and talking to document information. The ideal candidate has at least one year of customer service experience in a medical setting or with seniors.

Competenze

• 1 year in a customer service role is required.
• Experience in a medical office or with seniors preferred.
• Ability to work independently and in a team.
• Strong time management and problem-solving skills.

Mansioni

• Receiving, investigating and resolving all customer inquiries timely and accurately.
• Handling customer service inquiries and problems via the telephone.
• Ensuring all customer communication is clearly documented.
• Interacting through Chat, Phone, E-mail and TEAMS.
• Educating caller to ensure resolution on first contact.
• Must be able to pass required testing.
• Participation and attendance are mandatory.
• Flexibility due to rotations in schedules and adherence to assigned schedules.
• Work overtime as required.

Conoscenze

Multitasking

Customer service

Communication skills

Problem solving

Typing while talking

Formazione

High School Diploma or equivalent

Strumenti

Microsoft Office

Outlook

Word

Excel

PowerPoint

Descrizione del lavoro

BlueCross BlueShield of Tennessee, Inc. seeks a dedicated Customer Service Representative for the Senior Care department.

You will assist Medicare-eligible members with finding providers, resolving billing issues, obtaining prescriptions, and more, while multitasking by typing and talking to document information. The ideal candidate has at least one year of customer service experience in a medical setting or with seniors.