Medicare Membership Enrollment Specialist

BlueCross BlueShield of Tennessee, Inc.; Chattanooga (TN); Remote; USD 38,000 - 48,000; Full time

Job summary

BlueCross BlueShield of Tennessee, Inc. is seeking a Membership Account Specialist to support Medicare enrollment, eligibility maintenance, and issue resolution. The role emphasizes accurate processing, CMS compliance, and collaboration with partners to enhance member experience.

The position is remote, Monday–Friday with standard business hours. Ideal candidates have strong analytical and organizational skills, a healthcare background, and proficiency in Microsoft Office to manage membership

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 1 year in healthcare required.
• Skills/Certifications: Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint); Proficient oral and written communication skills; Proficient interpersonal and organizational skills.

Responsibilities

• Implement filing and documentation procedures; maintain all files in current condition.
• Communicate with underwriters, agents, loss control specialists or others to pass on policy and case information; use information to improve services and prevent problems.
• Meet assigned quality and workload expectations; implement revisions or improvements to procedures as necessary.
• Ensure all production, timeliness, and quality standards are met.
• Process assigned policies and cases according to department procedures; respond to complaints and inquiries, identifying and resolving difficulties in membership and benefits services.

Skills

Oral communication

Written communication

Interpersonal skills

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Job description

BlueCross BlueShield of Tennessee, Inc. is seeking a Membership Account Specialist to support Medicare enrollment, eligibility maintenance, and issue resolution. The role emphasizes accurate processing, CMS compliance, and collaboration with partners to enhance member experience.

The position is remote, Monday–Friday with standard business hours. Ideal candidates have strong analytical and organizational skills, a healthcare background, and proficiency in Microsoft Office to manage membership