Customer Service Trainee

BlueCross BlueShield of Tennessee, Inc.; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

BlueCross BlueShield of Tennessee, Inc. seeks a dedicated Customer Service Representative for the Senior Care department.

You will assist Medicare-eligible members with finding providers, resolving billing issues, obtaining prescriptions, and more, while multitasking by typing and talking to document information. The ideal candidate has at least one year of customer service experience in a medical setting or with seniors.

Qualifications

• 1 year in a customer service role is required.
• Experience in a medical office or with seniors preferred.
• Ability to work independently and in a team.
• Strong time management and problem-solving skills.

Responsibilities

• Receiving, investigating and resolving all customer inquiries timely and accurately.
• Handling customer service inquiries and problems via the telephone.
• Ensuring all customer communication is clearly documented.
• Interacting through Chat, Phone, E-mail and TEAMS.
• Educating caller to ensure resolution on first contact.
• Must be able to pass required testing.
• Participation and attendance are mandatory.
• Flexibility due to rotations in schedules and adherence to assigned schedules.
• Work overtime as required.

Skills

Multitasking

Customer service

Communication skills

Problem solving

Typing while talking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Job description

BCBST is looking for a dedicated Customer Service Representative to join our Senior Care Customer Service Department. In this role, you will provide vital support to Medicare-eligible members by assisting them with finding providers, resolving billing issues, obtaining prescriptions, and more. This position demands strong multitasking abilities, as you will need to type and talk simultaneously to document important information.Our ideal candidate brings experience in customer service, particularly within a medical office setting or working with the senior population. You will excel in this role if you can work independently, demonstrate patience, and possess strong problem-solving skills in a fast-paced environment.A few details about the class:The start date for this class is November 23rd.The training will last from 12-14 weeks.The working hours for the training period are 8:00 am – 4:45 pm EST, with one day on-site for the first half of training & multiple days on-site for the last half of training.After training concludes, work hours are in a weekly rotating shift where you could be scheduled to work as early as 8:00 AM EST or as late as 9:00 PM EST.Must live in a 50 miles radius to Chattanooga, TN.Job ResponsibilitiesReceiving, investigating and resolving all customer inquiries timely and accurately.Handling customer service inquiries and problems via the telephone.Ensuring all customer communication is clearly documented.Interact through various channels such as Chat, Phone, E-mail and TEAMS.Educating caller to ensure resolution is achieved on first contact.Must be able to pass required testingParticipation and attendance are mandatory.This position requires flexibility due to rotations in schedules and requires adherence to assigned schedulesWork overtime as requiredJob QualificationsEducationHigh School Diploma or equivalentExperience1 year - Experience in a customer service support role is requiredSkills\\CertificationsProficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)Proficient oral and written communication skillsProficient interpersonal and organizational skillsExceptional time management skillsAbility to work independently under general supervision and collaboratively as part of a team in a fast paced environmentIndependent, Sound decision-making and problem-solving skillsIf current employee with the company, must meet minimum performance expectationsAbility to talk and type simultaneously in a clear and concise manner while interacting with customersNumber of Openings Available2Worker Type:EmployeeCompany:BCBST BlueCross BlueShield of Tennessee, Inc.Applying for this job indicates your acknowledgement and understanding of the following statements:BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:BCBST's EEO Policies/NoticesBlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.