BlueHorizon Customer Service Apprentice

BlueCross BlueShield of Tennessee; Chattanooga (TN); On-site; USD 22,000 - 30,000; Full time

Job summary

BlueCross BlueShield of Tennessee is launching the BlueHorizon program, a year-long paid traineeship that combines on-the-job learning with college coursework at Chattanooga State Community College. As a Customer Service Trainee, you will gain hands-on experience helping members and providers navigate health benefits while working toward an Associate Degree in Health Sciences.

During the January 2027 cohort, trainees work on-site full-time, attend classes during work hours, and participate in

Qualifications

• High School Diploma or equivalent required.
• Acceptance to Chattanooga State required; FAFSA completion highly preferred.
• Dual enrollment during high school is a plus.

Responsibilities

• Engage with members and providers over the phone to address service inquiries.
• Problem-solve questions about eligibility, benefits, claims status, and more.
• Document conversations to ensure clear records.
• Communicate across Chat, Phone, Email, and TEAMS to reach resolution.
• Educate and inform members with complete and accurate information to resolve issues during the first contact.

Skills

Time Management

Reliability

Positivity

Communication

Problem-Solving

Heartfelt Service

Active Listening

Technology

Education

High School Diploma or equivalent

Acceptance to Chattanooga State required

FAFSA completion preferred

Job description

BlueCross BlueShield of Tennessee is seeking Customer Service Trainees for the next BlueHorizon cohort.

BlueCross BlueShield of Tennessee is excited to offer BlueHorizon, an innovative partnership with Chattanooga State Community College that allows you to earn a paycheck, gain valuable work experience, and complete your education at the same time. As a BlueHorizon participant, you will begin your career as a Customer Service Trainee while working toward an Associate Degree in Health Sciences.

As a Customer Service Trainee, you will join a team that listens with care and empathy while helping members and providers navigate their health benefits. Through hands-on training, coaching, and support from both BlueCross and Chattanooga State instructors, you will build valuable skills and gain the experience needed for a rewarding career.

Our ideal candidates are:

• Excited to begin their career with BCBST as a Customer Service Trainee, serving on the front lines for our members while learning our business, beginning in January 2027.
• Committed to the year-long program, which includes working full-time on-site at BCBST while attending Chattanooga State classes during work hours (8:00 a.m. to 4:30 p.m.).
• High school graduates who are Tennessee residents. Eligibility for TN Reconnect, the State of Tennessee's last-dollar scholarship program, is helpful.

To learn more about the program and determine whether it is a good match for you, join one of our upcoming information sessions.

• This program begins in January 2027.
• Attending an information session is highly recommended to learn more about this unique opportunity and determine whether it is a good fit for you.
• To be accepted into the program, candidates must apply to and be accepted by Chattanooga State and complete the 2027 FAFSA.
• Work sponsorship is not available for this role

What You'll Do:

• Engage & Connect: Help members and providers over the phone with their service inquiries.
• Problem-Solve Like a Pro: Quickly and accurately address questions about eligibility, benefits, claims status, and more.
• Document Everything: Keep track of conversations to ensure clear documentation.
• Multi-Channel Communication: Connect via Chat, Phone, Email, and TEAMS.
• Educate & Inform: Provide complete and accurate information, aiming to resolve the issue during the initial contact.

What You Need:

• High School Diploma or equivalent
• Acceptance to Chattanooga State required and completion of FAFSA highly preferred*
• Dual enrollment during high school is a plus

Skills for Success:

• Time Management: Handle tasks and meet deadlines.
• Reliability: Show up and be dependable.
• Positivity: Overcome challenges with a smile.
• Communication: Understand, share, and resolve.
• Problem-Solving: Break down info and provide resolution.
• Heartfelt Service: Connect, engage, and advocate.
• Active Listening: Fully concentrate, understand and respond thoughtfully.
• Technology: Ability to leverage technology to solve problems.

TN Promise or TN Reconnect eligibility and approved grants can help cover tuition and other expenses. While grants can significantly reduce costs, students might need to contribute a small amount towards their degree, depending on the grant level.

Worker Type:

Employee

Company:

BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.