Remote Customer Service Representative I: Resolution-Driven

Talentify; Little Rock (AR); On-site; USD 34,000 - 42,000; Full time

Job summary

Arkansas Blue Cross and Blue Shield seeks a Customer Service Representative to ensure timely, courteous resolution of inquiries and to document details in the system. The CSR may research issues or consult experts to reach first-time resolution when possible.

Requirements include a high school diploma and at least two years of specialized customer service experience (or 48 college credits + one year). Strong communication, multitasking, and problem solving are essential for handling high-volume

Qualifications

• High school diploma or equivalent.
• Minimum two years' experience in a specialized customer service environment.
• Must pass company proficiency test: Customer Service Assessment.

Responsibilities

• Communicate clearly in business English and document conversations accurately in systems.
• Interact with members, groups, and providers to resolve product and service inquiries.
• Follow HIPAA guidelines and company standards.
• Other duties as assigned.

Skills

Customer Service

Active Listening

Problem Solving

Time Management

Written Communication

Oral Communications

Multitasking

Keyboarding

Computer Literacy

Organizing

Researching

Education

High school diploma or equivalent

Job description

Arkansas Blue Cross and Blue Shield seeks a Customer Service Representative to ensure timely, courteous resolution of inquiries and to document details in the system. The CSR may research issues or consult experts to reach first-time resolution when possible.

Requirements include a high school diploma and at least two years of specialized customer service experience (or 48 college credits + one year). Strong communication, multitasking, and problem solving are essential for handling high-volume