Senior Care Coordination Specialist

sage-health-careers; Woodlawn (MD); On-site; USD 42,000 - 52,000; Full time

Job summary

Sage Health is seeking a CareCoordinator to support administrative workflows in our Maryland center. You will manage referrals, register patients, verify benefits, obtain authorizations, and schedule appointments to keep care flowing smoothly.

The role requires strong communication, organizational skills, and experience with Microsoft Office. You will collaborate with clinicians and other staff to ensure efficient patient care and documentation.

Qualifications

• REQUIRED QUALIFICATIONS: High School Diploma/GED.
• Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment.
• Professional demeanor and communication always.
• Must be organized and attentive to detail.
• Ability to manage competing priorities.
• Resourcefulness in problem solving
• Able to take and follow through with assigned tasks and accountability.
• Ability to work in a fast-paced environment.
• Experience with Microsoft Office Word, Outlook, and Excel.

Responsibilities

• Reviews referral requests generated by primary care physicians and onsite specialists.
• Coordinates appointment date and time for patient.
• Informs patient of appointment date and time, special test preparations as necessary, and schedules transportation when necessary.
• Secures patient information and maintains patient confidential health information.
• Reviews open referral report daily to ensure reports are received before PCP visit.
• Process a minimum of twenty referral orders per day.
• Process all referral authorizations per health plans protocol and systems (Availity).
• Coordinates procedures required for surgical clearance and forwards documentation to the appropriate offices.
• Schedules urgent referral appointments per PCP or onsite specialist.
• Informs PCP via documentation in the EHR of missed appointments and reschedules as needed.
• Scans and indexes documents into the EHR ensuring availability of consult notes before visits.
• Participates in center and market interdisciplinary teams related to patient care plans and outcomes.
• Aid coworkers to assure smooth office operation and delivery of excellent service.
• Perform other duties as assigned.

Skills

Professional demeanor

Communication

Organized

Detail-oriented

Prioritization

Problem solving

Fast-paced environment experience

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Sage Health is seeking a CareCoordinator to support administrative workflows in our Maryland center. You will manage referrals, register patients, verify benefits, obtain authorizations, and schedule appointments to keep care flowing smoothly.

The role requires strong communication, organizational skills, and experience with Microsoft Office. You will collaborate with clinicians and other staff to ensure efficient patient care and documentation.