PRN Patient Experience & Care Coordinator - Baltimore

Sage Health; Lochearn (MD); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Community impact

Engaged culture

Nectar platform

Job summary

Sage Health is hiring a PRN Patient Experience Associate / Care Coordinator in the Baltimore Market. You will split time between front desk duties and care coordination, ensuring a warm patient experience, processing referrals, and coordinating appointments and insurance verifications.

The role requires strong organization, communication, and familiarity with EHRs. This position supports multiple centers and may require travel within the market.

Qualifications

• Office admin/clerical experience in a fast-paced environment.
• Professional demeanor and communication always.
• Organized and attentive to detail.
• Ability to manage competing priorities.
• Resourcefulness in problem solving.
• Able to take and follow through with tasks and accountability.

Responsibilities

• Greet patients and guests.
• Check-in/check-out via EHR.
• Assist patients with paperwork and update EHR.
• Collect co-pays and verify insurance.
• Answer and triage incoming calls.
• Schedule appointment reminders and reschedule as needed.
• Maintain patient confidentiality and secure health information.
• Scan and index documents in EHR.
• Collaborate with clinical team for smooth operations.
• Participate in interdisciplinary team discussions on patient care plans.

Skills

Office administration

Communication skills

Detail orientation

Multitasking

Problem solving

Accountability

Fast-paced environment

Microsoft Office

Education

High School Diploma or equivalent

Tools

Electronic Health Record (EHR)

Referral authorizations

Job description

Sage Health is hiring a PRN Patient Experience Associate / Care Coordinator in the Baltimore Market. You will split time between front desk duties and care coordination, ensuring a warm patient experience, processing referrals, and coordinating appointments and insurance verifications.

The role requires strong organization, communication, and familiarity with EHRs. This position supports multiple centers and may require travel within the market.