Senior Care Concierge Coordinator

Sage; Woodlawn (MD); On-site; USD 43,000 - 58,000; Full time

Job summary

Sage Health in Woodlawn, MD is seeking a Care Coordinator to manage referral processing, patient registration, verification of benefits, and insurance authorizations. You will schedule patient appointments, communicate with referral sources, and maintain confidentiality of sensitive health information.

The role requires coordinating procedures for surgical clearances, ensuring documentation is complete, and supporting a high-functioning center as part of a collaborative team of professionals

Qualifications

• High School Diploma or GED required.
• Experience in a fast-paced office with heavy phones.
• Professional demeanor and clear communication are essential.
• Must be organized with attention to detail and able to manage priorities.
• Proficient with Microsoft Office applications.

Responsibilities

• Reviews referral requests generated by primary care physicians and onsite specialists.
• Coordinates appointment date and time for patient.
• Notifies patient of appointment date/time, test preparations, and provides transportation when necessary.
• Secures patient information and maintains confidentiality.
• Reviews open referral reports daily to ensure reports are received before visits.
• Process a minimum of twenty referral orders per day.
• Process all referral authorizations per health plan protocols and systems (Availity).
• Coordinate procedures for surgical clearance and forward documents to appropriate offices.

Skills

Professional demeanor

Organized and detail-oriented

Ability to manage competing priorities

Problem solving

Accountability

Team collaboration

Fast-paced environment experience

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Sage Health in Woodlawn, MD is seeking a Care Coordinator to manage referral processing, patient registration, verification of benefits, and insurance authorizations. You will schedule patient appointments, communicate with referral sources, and maintain confidentiality of sensitive health information.

The role requires coordinating procedures for surgical clearances, ensuring documentation is complete, and supporting a high-functioning center as part of a collaborative team of professionals