Senior Care Concierge (Remote)

Sharecare; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

Sharecare's CareLinx unit seeks a Senior Care Advisor to guide members and families through caregiver search, hiring, and retention, and to provide benefit-specific guidance with empathy and integrity.

You will collaborate with Enrollment and other teams, document interactions in the EHR, and uphold high professional standards while working remotely from home. The role emphasizes excellent communication, proactive problem solving, and customer service excellence.

Qualifications

• Must have high school diploma or equivalent.
• Some college coursework preferred.
• Minimum six months experience as Care Advisor or Enrollment Specialist.
• Experience in healthcare is a plus.

Responsibilities

• Guide members on caregiver search journey through relationship building and communication.
• Collaborate with Enrollment Team for seamless handoffs.
• Provide ongoing support after caregiver hire to maintain family relationships.

Skills

Time management

Microsoft Office

Remote work

Communication skills

Attention to detail

Confidentiality

Leadership

Problem solving

Education

High school diploma

Some college coursework

Tools

Microsoft Office Suite

Job description

Sharecare's CareLinx unit seeks a Senior Care Advisor to guide members and families through caregiver search, hiring, and retention, and to provide benefit-specific guidance with empathy and integrity.

You will collaborate with Enrollment and other teams, document interactions in the EHR, and uphold high professional standards while working remotely from home. The role emphasizes excellent communication, proactive problem solving, and customer service excellence.