Senior Care Concierge & Referral Coordinator

Sage Health; Gulfport (MS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Team-oriented culture

Job summary

Sage Health is seeking a Care Coordinator to perform a broad range of administrative duties including referral processing, patient registration, verification of benefits, insurance authorizations, and appointment scheduling. You will communicate with referral sources and teammates to deliver high-level results in our welcoming centers.

As part of our team, you will maintain patient confidentiality, use the EHR, and coordinate with primary care physicians and onsite specialists to ensure timely

Qualifications

• High School Diploma/GED required.
• Experience in fast-paced, high-volume phone environment.
• Professional demeanor and communication always.
• Must be organized and attentive to detail.
• Ability to manage competing priorities.
• Resourcefulness in problemsolving
• Able to take and follow through with assigned tasks and accountability.
• Ability to work in a fast-paced environment.
• Experience with Microsoft Word, Outlook, and Excel.

Responsibilities

• Reviews referral requests generated by primary care physicians and onsite specialists.
• Coordinates appointment date and time for patient.
• Informs patient of appointment date and time, special test preparations as necessary, and schedules transportation when necessary.
• Secures patient information and maintains patient confidential health information.
• Reviews open referral report (pending consult and diagnostic) daily, to ensure reports have been received prior to patient's visit with PCP.
• Process a minimum of twenty referral orders per day.
• Process all referral authorization per the health plans protocol and systems i.e., Availity.
• Coordinates procedures required for surgical clearance and ensures complete documentation is forwarded to specialist's office, ambulatory center, hospital, etc.
• Schedule urgent referral appointment per the request of the Primary Care Physician, or onsite specialist.
• Informs Primary Care Physician via appropriate documentation in the EHR of any missed appointments and reschedule appointments as needed.
• Scan and index documents into the EHR; ensure that necessary documents i.e., consult notes etc. are available in advance of patient visits with primary care physicians or onsite specialists.
• Participates in center and market interdisciplinary teams related to patient care plans, and outcomes.
• Aid coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
• Perform other duties as assigned

Skills

Professional demeanor

Strong communication

Organized & detail-oriented

Multitasking

Problem solving

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Sage Health is seeking a Care Coordinator to perform a broad range of administrative duties including referral processing, patient registration, verification of benefits, insurance authorizations, and appointment scheduling. You will communicate with referral sources and teammates to deliver high-level results in our welcoming centers.

As part of our team, you will maintain patient confidentiality, use the EHR, and coordinate with primary care physicians and onsite specialists to ensure timely